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Worst Customer Service Ever

Discussion in 'PriusChat Shop Forum' started by Xjmyway, May 17, 2019.

  1. Xjmyway

    Xjmyway Junior Member

    Joined:
    Mar 10, 2019
    22
    77
    0
    Location:
    San diego
    Vehicle:
    2012 Prius
    Model:
    Four
    So yeah if are planning on buying anything for your Prius, I'd recommend buying it from anyone OTHER than the Prius Store. I've been trying for like 3 weeks to get any response whatsoever on my order. Won't respond to emails, won't answer their phone, yet to get a call back, Danny won't respond to DM...and no I'm not contacting them on twitter cause I don't have one and won't make one just to figure out where my money went. Time to just file a claim with paypal.

    Just letting others know..buy your shit elsewhere. These guys suck balls.
     
    #1 Xjmyway, May 17, 2019
  2. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,129
    50,045
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    fair enough.
    apparently, there have been several issues in the back room or something. generally, everything gets straightened out in the long run.
     
    #2 bisco, May 17, 2019
  3. Xjmyway

    Xjmyway Junior Member

    Joined:
    Mar 10, 2019
    22
    77
    0
    Location:
    San diego
    Vehicle:
    2012 Prius
    Model:
    Four
    I just got an email that the item shipped. That's fine and dandy but IMO the service still sucks. If a company can't be contacted for any sort of info, I'm sorry...but that's poor customer service.
     
    #3 Xjmyway, May 20, 2019
  4. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,129
    50,045
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    agreed. unfortunately, there's no way to warn people, and it just keeps happening
     
    #4 bisco, May 20, 2019
  5. buenavides1

    buenavides1 Junior Member

    Joined:
    May 9, 2019
    27
    10
    0
    Location:
    Florida
    Vehicle:
    2011 Prius Alpha
    Model:
    N/A
    They need to improve on this aspect if they don't want to lose their clients.
     
    #5 buenavides1, May 24, 2019
  6. maximizer

    maximizer Junior Member

    Joined:
    Sep 4, 2009
    7
    6
    0
    Location:
    California
    Vehicle:
    2015 Prius
    Model:
    III
    I recently ordered from PriusChat shop and was concerned the ordered part would never make it after reading through comments- so I made sure to pay through Paypal, , however I got my order 3 days after order. I don't know if it is certain items or I just got lucky.
     
    #6 maximizer, May 24, 2019
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