1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Phone not transferring to car speaker

Discussion in 'Prime Audio, Electronics, and Infotainment' started by Cuttler, Mar 24, 2019.

  1. Cuttler

    Cuttler New Member

    Joined:
    Mar 24, 2019
    3
    2
    0
    Location:
    Milwaukee, Wi
    Vehicle:
    2013 Prius
    Model:
    Three
    I'm having an issue with my car no longer grabbing the call from the phone. My car display will indicate I have an incoming call, and it properly mutes the radio, but when I push the answer button on the display it does not connect the call to the car. Furthermore, I also can't answer the phone directly via the phone either as it still knows that I'm driving the car. If I am on the phone when I start the car the call will transfer to the car without issue, just not when I'm driving and a call comes in.
     
    Praeluceo likes this.
  2. jerrymildred

    jerrymildred Senior Member

    Joined:
    Oct 28, 2016
    11,518
    14,128
    0
    Location:
    Tampa, FL
    Vehicle:
    2017 Prius
    Model:
    Two
    Not sure which phone OS you have. My iPhone pops up a screen when I get the call so I can choose normal, speaker, or car. I'm not positive, but I think it defaults to the last selection you made while connected to the car.
     
  3. Cuttler

    Cuttler New Member

    Joined:
    Mar 24, 2019
    3
    2
    0
    Location:
    Milwaukee, Wi
    Vehicle:
    2013 Prius
    Model:
    Three
    I have a galaxy s 5. I only have two choices on the screen when the phone rings; accept and reject. If I hit accept nothing happens anymore where it used to pull the car to the speakers as expected. If I reject it hangs up and the radio comes back on.
     
  4. Old Bear

    Old Bear Senior Member

    Joined:
    Sep 15, 2017
    712
    1,049
    20
    Location:
    Boston, Massachusetts USA
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    Possibly the speaker-phone volume has been set too low. This is controlled by the up and down buttons on your steering wheel and by the volume control on the radio. You can adjust the speaker-phone volume only when a call is active. When the phone is not active, the volume control adjusts the AM/FM/SAT/USB radio volume.

    volume-control.jpg

    I believe that the audio system remembers the volume setting separately for the speaker-phone, so it is possible to have the radio at a high volume level and the speaker-phone not so much.

    Why the speaker-phone works when you're already on a call when you start the car is hard to explain. It may be a quirk of how the bluetooth hand-off is implemented.
     
    #4 Old Bear, Mar 26, 2019
    Last edited: Mar 26, 2019
    bruceha_2000 likes this.
  5. Cuttler

    Cuttler New Member

    Joined:
    Mar 24, 2019
    3
    2
    0
    Location:
    Milwaukee, Wi
    Vehicle:
    2013 Prius
    Model:
    Three
    It's not a volume issue. As stated before, it works correctly if I'm on my phone when I turn on my car, but not if I'm driving when the phone rings.
     
    Praeluceo likes this.
  6. Salamander_King

    Salamander_King Senior Member

    Joined:
    Nov 8, 2015
    10,985
    8,886
    0
    Location:
    New England
    Vehicle:
    Other Hybrid
    Model:
    N/A
    What car are you driving? Your profile says your vehicle is 2013 Prius Three, but this is PRIUS PRIME forum thread. Assuming it is for PRIME, have you tried answering a incoming call by pressing switch on the steering wheel shown in the #4 comment diagram? Also, have you tried dialing a call while your are driving? It sound like Bluetooth connection or switch has gone wacky.
     
  7. Old Bear

    Old Bear Senior Member

    Joined:
    Sep 15, 2017
    712
    1,049
    20
    Location:
    Boston, Massachusetts USA
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    I understand.

    You've probably already done this, but if not: turn off bluetooth on your phone and delete your phone from the Prime's list of devices. And then start over from the beginning, setting up your phone and syncing it to the Prime.

    Bluetooth works using "profiles" of what features are available between devices (phone/car) and it is possible that the profile in memory has become corrupted so that certain features don't work.

    I am using an ancient Samsung Galaxy Stratosphere and it works great with the Prime. Mrs Bear has a much, much newer Galaxy S8 and we're never been able to get it set up properly to work with the Prime. Mrs Bear has a lower "geek index" that I do and, after fiddling with her S8 on a couple of occasions, she decided that it wasn't worth the effort.
     
    benagi likes this.
  8. Montgomery

    Montgomery Senior Member

    Joined:
    Sep 11, 2015
    2,254
    2,241
    2
    Location:
    Orange County, CA
    Vehicle:
    2015 Prius
    Model:
    Two
    I had a Galaxy Note5 and now I have a Galaxy Note8. Both sync to car automatically upon entry. Phone works so well, that when I am deeply into one of my songs while on google play, the volume of the music goes down, and I the phone rings thru the car. As usual, its a robo call from some remote place on our planet trying to sell me something.
     
  9. bruceha_2000

    bruceha_2000 Senior Member

    Joined:
    Jan 2, 2004
    3,054
    301
    19
    Location:
    Northwest VT
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Advanced
    Perhaps you need to help her out so she isn't doing "hands on phone" driving. Driving in Boston is crazy enough with both hands on the wheel and both eyes on the road, all 360° of it. I don't know about MA but using any handheld devices while driving is illegal in VT.
     
  10. Salamander_King

    Salamander_King Senior Member

    Joined:
    Nov 8, 2015
    10,985
    8,886
    0
    Location:
    New England
    Vehicle:
    Other Hybrid
    Model:
    N/A
    Yeah, I don't know how I survived driving in that city. The only place on earth I know North and South are the SAME directions.o_Oo_Oo_O

    WP_20150509_12_21_37_Pro.jpg
     
  11. bruceha_2000

    bruceha_2000 Senior Member

    Joined:
    Jan 2, 2004
    3,054
    301
    19
    Location:
    Northwest VT
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Advanced
    A light traffic period!
     
  12. Salamander_King

    Salamander_King Senior Member

    Joined:
    Nov 8, 2015
    10,985
    8,886
    0
    Location:
    New England
    Vehicle:
    Other Hybrid
    Model:
    N/A
    Non rush-hour, Saturday afternoon traffic.
     
    #12 Salamander_King, Apr 15, 2019
    Last edited: Apr 16, 2019
  13. axle2152

    axle2152 Active Member

    Joined:
    May 14, 2013
    266
    210
    0
    Location:
    Atlanta, GA
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Plus
    One thing that does seem to hold true on an iPhone 8+ and a Note 9. If you answer the call with the car it should come through the car's stereo, if you happen to answer it with the phone it will come through the phone...then you would have to switch the call's audio to the car's Bluetooth. That's how it is supposed to work, that being said I have had a few glitches here and there with the Prime...
     
  14. jerrymildred

    jerrymildred Senior Member

    Joined:
    Oct 28, 2016
    11,518
    14,128
    0
    Location:
    Tampa, FL
    Vehicle:
    2017 Prius
    Model:
    Two
    I guess I'm going to have to play with this. It used to work like on the PiP. Which was perfect. Last night I got a call and the car seemed to ignore. it. I should have tried using the steering wheel button but was busy with traffic I didn't think of it before just handing the phone to my wife.