Trouble with Prius Chat product

I ordered a black bumper guard for our Prius v from this site recently. It arrived, but the box had been apparently bent in half during shipping. So there is a crease in the guard and a "widows peak" point on the front edge. I will not be installing this damaged product on our car, of course.

I've sent 2 emails to the priuschat address I got my order information from, but have not gotten any response. I did get an email from them yesterday asking me to rate the product, though. Before I give it and the seller a one star rating, I figured I'd try and post here to see if there is some other method I should be using to get this product replaced.

Thanks.

 

I sent emails on 2/11 and 2/13. So it's been a week with no reply. I am trying to be patient, but getting a "review our product" email instead of "we'll make this right" email set my teeth on edge a little. Yes, I know the product review email was probably automatically generated, but that does not make it any better.

 

As far as I know, PriusChat is the shipper. I only have communications from shop @ priuschat.com, including the email that says it was shipped and included the tracking number. If I need to contact someone else, it'd sure be nice if the people that took my money would let me know about it.

 

It was USPS. I guess I will have to try and submit a claim myself. I am certainly not happy about it, though. I would expect any reputable seller to do this for me. The right solution is for the sales people here to a) bother to reply to my emails or thread, b) ship a new one immediately and c) issue a call tag for the damaged product.

Like most folks these days, I order a fair number of things online. Most arrive with no issues. But when something does come up, reputable sellers take care of business with good customer service practices. They don't just ignore the customer, like this seller appears to be doing.

 

As I noted above, my first email to Priuschat sales about this issue was 2/11, a week ago.

 

I understand. I'm an admin on a large motorcycle forum, but am strictly a volunteer. The site owner is the only one involved in the money side of things. I'm just very disappointed that the seller here has not responded to this in any way, shape or form.

 

Just an update, probably the last one. I filed with the USPS and am working through that process. But I have never had any response here or via email from the seller. Very disappointing. I left a one star review, as they gave me no choice.

Caveat emptor. Unfortunately, customer service apparently does not exist when buying products from this website. I will source my parts elsewhere in the future.