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Well, my 2010 just lost it's hybrid battery at 105K mileage

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by Alphawolf, Dec 7, 2018.

  1. rjparker

    rjparker Tu Humilde Sirviente

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    Not exactly the only options. You can get a brand new Toyota zero miles battery, with everything setup for less than $2500 installed, at least in Texas or shipped by freight. Five year 100k warranty. I have seen them do a swap in 30 minutes and it cost the owner $2295. The mobile mechanic drove from north Houston to San Antonio and back.

    Pricing | Hometown Hybrids
     
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  2. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    That's them buying a new Toyota pack and replacing the inside bits with other return cores. That's not how they come from Toyota and now you've also got an unknown ECU and all the electronics. The warranty is good but it's a new pack 5 years should be no problem anyways.
     
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  3. zeron1982

    zeron1982 Junior Member

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    Try a hybrid shop you should get your hybrid battery replaced for less than 1k up to 2 years warranty

    Posted via the PriusChat mobile app.
     
  4. The Electric Me

    The Electric Me Go Speed Go!

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    Kind of interesting that the OP wasn't able to get any pro-rated assistance from Toyota in battery replacement.

    It's past warranty, ( just barely ) so technically I guess Toyota does not have to provide any discount, but I've read numerous posts where they have in the past.
    Maybe this reflects a tightening up of their policy?

    5K past 100,000, frustrating to have the failure come so soon after just passing the warranty wire.
    Interesting that Toyota is not stepping up and offering any discount.
    I always felt in the past that they probably offered help, to curtail and minimize complaints about Hybrid Battery failure. The Hybrid Battery in Prius have an overall great reputation for reliability.
    10 years....is about as early as I would possibly expect a failure, which I guess is a testament to their reliability.

    Unlucky for the OP, a situation where failure just a little sooner, would of been better for the consumer.

    I would just cast my vote, for avoiding aftermarket, refurbished batteries. Too many threads and stories of problems and complaints.
     
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  5. Bill Norton

    Bill Norton Senior Member

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    Hey, this is a battery pack thread, not a nasty EGR thread!
    I love the idea of new vs. used cells!

    Toast,
    Your site does not give specs on the cylindrical cells, such as Ahr or kWh ratings compared to the original modules.

    Personally I wouldn't care one bit if it was less, just as long as it's close to the original capacity.
    It's just a hybrid, not a PHEV or BEV.
    You'd never know the difference, except mountain dwellers. But they max out or completely drain the pack daily.
    Also, Manufacture Date would be nice, so you know you're not getting 5 year old cells, because,,,, shelf life.

    Will definitely look closer when that dreaded day comes... Thanks for offering an alternative!
     
  6. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    Exactly the same. 6.5Ah each and tested to be such. It has the same capacity, voltage, and everything else.
     
  7. Alphawolf

    Alphawolf Member

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    Just a bit of clarification on this Prius. Technically, by registration it's my daughter's car, and she lives with me. She's paid for it all, but I'm the "caretaker" of the car. From the moment it was driven new off the showroom floor, it's been all my baby. Interestingly enough I have one too! We both bought new ones, the same exact nigtz, from the same salesman. Made his night, I'll tell ya! I explained this to Toyota USA in hoping for a goodwill warranty extension. Obviously, buying 2 Prius the same night from Toyota meant nothing to them. So, as of now, she's done forever with Toyota. She wants me to get the battery replaced, and she's decided she's done with her hybrid experience. Like she said, the same $30K in 2010 would have bought the nicest Corolla available, with money left over, and zero threat of what's happening to her now. So, she's now shopping for a Honda Civic or something. I'll tell you truthfully, I'm even reconsidering my own 2010 Prius. This has me gun shy now. With the hyprid premium she paid in 2010, and now the battery replacement, she came nowhere close to enough gas savings in 100K of driving to save that money. My car only has 85,000 miles on it, but now I'm nervous. Sad thing is we would have been thrilled with even a 50% goodwill reduction in a factory battery replacement. But now I for the rest of her days, when the topic of hybrids or Toyota come up, the she's going to tell anyone that is listening her experience with Toyota and their hybrid . So am I truthfully and I was a huge fan boy. Good job Toyota You saved yourself $1500, and lost 2 lifetime customers over this. Brilliant. Anyone interested in a couple well cared for, low mileage Prius, one with a new battery?
     
    #47 Alphawolf, Dec 9, 2018
    Last edited: Dec 9, 2018
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  8. Raytheeagle

    Raytheeagle Senior Member

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    How much you want:whistle:?

    Got some pics;)?
     
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  9. Alphawolf

    Alphawolf Member

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    Yeah I can provide all the pictures you want of each. Her's is gold, with leather and more options than mine A 3 I think? Mine is pearl white, a 2 I believe. Both have dark tinted windows. I even just installed a remote engine start in her's. I haven't even started to look at their worth yet.
     
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  10. Lightning Racer

    Lightning Racer Active Member

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    Well, the experience might have failed you, but not as much as you are estimating. You probably saved more than the $2,000 in fuel cost that you are guessing.

    The average 2010 Prius on Fuelly has gotten 45.0 mpg. The average 2010 Corolla (that you mentioned as an alternative) has gotten 30.1 mpg. Over 105,000 miles, that would be 2,333 gallons of gas for the Prius and 3,500 gallons for the Corolla, for a difference of 1,167 gallons. Gasoline was about $3 per gallon over the last decade, so that's about $3,500 in saving on gasoline. You should be to get the hybrid battery fixed for less than that $4K dealer quote if you shop around, as others have said.
     
  11. Raytheeagle

    Raytheeagle Senior Member

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    I’d encourage to do nothing for a bit as this will be an emotional time and no need to make quick decisions. Post ‘em up here if it gets to that point ;).

    If I had 2 Prii in my stable, what I would invest in is the hybrid automotive Prolong equipment to maintain the hv battery. I have the equipment and share it with 2 other members out here:).

    If the diy type, this provides good piece of mind and a very good tool to have around;).

    But if still gun shy, someone here would take them off of your hands (y).
     
  12. Alphawolf

    Alphawolf Member

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    Well, we live in northern Utah at 4600 ft elevation and the heaters run in our cars non-stop in the winter and the A/C is running non-stop in the summer. Neither her nor my car has a lifetime average of 45. More like 41 or 42. Then there is the "hybrid premium " cost she paid for that car when it was new, that was thousands more than a similarly sized and equipped non-hybrid car. So, yeah, she and I have crunched the numbers every way from Sunday in the last 3 days and there's no getting around it, this car cost her money over a car with only a ICE. She's way more disgusted with Toyota than the car. That can't be overlooked or fixed at this point. The most frustrating thing to her was her little sister reminding her that I (her dad) negotiated a 50% goodwill reduction on a dealership transmission overhaul on a Civic years ago that was a full 30,000 miles past warranty! She didn't even buy the car new from Honda. My daughter was flabbergasted that Toyota wouldn't help us with this, only 5K past warranty, after buying 2 new ones the same night. Oh and I forgot to mention that I my 2010 is my SECOND Prius! I bought an '06 new that I sold to buy my' 10. So, 3 Prius in the same household in 13 years. Thanks Toyota!
     
    #52 Alphawolf, Dec 9, 2018
    Last edited: Dec 9, 2018
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  13. Lightning Racer

    Lightning Racer Active Member

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    Then a 2010 Corolla would probably get 27-28 mpg for you, not 30.1. Working the numbers, I'd get 1,288 gallon difference, or about $3,864 in fuel saving.

    I know there was a "hybrid premium" for a new car back then so you did lose out. I was just pointing out that it's not quite as bad as you thought. (On a different note, I bought used in 2016, when there was essentially no hybrid premium.)
     
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  14. Alphawolf

    Alphawolf Member

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    By the way, thanks everyone for the input on this and happy holiday's to all of you !
     
  15. Alphawolf

    Alphawolf Member

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    Wow. I just thought of something that that Toyota USA said that now gives me pause. I was on the phone with them, pleading my case, and she put me on hold for a good 5 minutes. She came back, and the first thing she said is "We can see that that car hasn't visited a dealer for service since 2014. I replied" Yes, that is correct. I've done all required maintenance myself". Immediately after that, is when they declined any help. Now I am wondering if by doing it ourselves and not using a dealer to track our services, we might be really jeopardizing our future chances of getting any help after a warranty expires. Boy if this is truly the thing that caused them to decline any help then all the money I thought I was saving over those expensive dealership oil changes, air filters, coolant replacements and whatever else, just went out the window
     
    #55 Alphawolf, Dec 9, 2018
    Last edited: Dec 9, 2018
  16. frodoz737

    frodoz737 Top Wrench

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    It just gives legal and PR an excuse to deny what they already legally don't have to do.
     
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  17. ALS

    ALS Active Member

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    I got mine done in Sept for $2285. That did include $750 goodwill credit from Toyota. Dealer also stepped up and took almost $400 off the battery. Yes the car is dealer serviced.

    Here is the parts number for the pack G9510-47062
    Just plug in the part number and start clicking.

    I did a quick search and found a dealer $2331 new plus $1350 core charge plus shipping. Book labor is somewhere between four and five hours. I'd say with shipping and sales tax you should be able to get out the door under $3,000. It's from Camelback Toyota out of Phoenix AZ

    I found one in New England, Lynch Toyota out of Manchester CT. for $2121.

    Pay close attention to the shipping costs. This is where some dealers make back what they're taking off the battery.
    See what kind of deal the parts manager will make you also. That is how I made out at my dealer when he came in $120 over the best deal I could find online. Remember you have to cough up that $1350 core charge if you get it online.

    Battery Assembly - Toyota (G9510-47062) | Camelback Toyota
     
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  18. ASRDogman

    ASRDogman Senior Member

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    ONE bad experience, and you quit? That doesn't seem right.
    They are under no obligation to give a "good will" warranty to anyone, for anything.
    If you get it, great, if not, they still fulfilled their part. It would be the same with any company. Have you tried another
    toyota dealership? Maybe they would help you.
    If the car has been good to you, and no major problems, you certainly can find a place to replace the battery for less than toyota.
    A LOT cheaper than buying a new car.
    But it's YOUR money. :)
     
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  19. mikefocke

    mikefocke Prius v Three 2012, Avalon 2011

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    OTOH, I can cite a Honda/Acura transmission failure that was the subject of a recall, was 3k out of the extended warranty, that the selling dealer had inspected as per the recall and said it didn't need the fix and that failed while on my way to my 50th reunion for exactly the reason it was recalled. They cut me no deal beyond $200 off. AAMCO was $2k cheaper. That was my second bad Honda experience. My first was a Civic that needed every (5) brake cylinder replaced before 15k miles and a few other things before 20k. And of course all these serviced regularly.

    My Prius had one failure so rare you can't find a similar failure anywhere via google.

    Stuff happens.
     
  20. Alphawolf

    Alphawolf Member

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    The sticking point isn't the failure or the cost. I've spent more on a set of wheels and tires. This car has never broke before. My own Prius has never broke. My previous Prius never broke. They are astoundingly resilient reliable cars. The sticking point is, after incredible Toyota loyalty (I have literally had a Toyota in my driveway since 1981) and after buying 3 Prius in this household and 2 of them at one time, they had the opportunity to say "thanks" in a small, but figuratively important way, but they turned their back on me. So I'm not abandoning Toyota for lack of reliability, or the problem at hand... it's simply because they showed zero loyalty in return to a long-time and loyal customer. I'm sad, but my daughter is pissed.