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System crashing during simple customizations

Discussion in 'Prime Main Forum (2017-2022)' started by R2Pre2, Jun 15, 2018.

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  1. R2Pre2

    R2Pre2 Feel the Force!

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    Took a few minutes today to make some simple customizations - turn off start up music, add "go home" address (don't start!), door locks, etc. I was entering my home address and first the system couldn't find it, (you'll remember from my previous post that apparently I live in a field now!), then I pressed the back button, re-entered the address data starting from the city, then address, so far so good...then...system crash, 11.6" screen goes black, then reboot. Started over again and it took. Then went on to do the door lock changes...system crash, black screen, then reboot. The door lock changes were preserved. Ugh! Not sure what to make of this as it's never happened before. Basic customizable stuff that should not present problems - right? Anyone else crashing their system?
     
    #1 R2Pre2, Jun 15, 2018
    Last edited: Jun 15, 2018
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  2. schja01

    schja01 One of very few in Chicagoland

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    #2 schja01, Jun 15, 2018
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  3. R2Pre2

    R2Pre2 Feel the Force!

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    wow, just read that thread. not sure if my phone was plugged in or not. but that would be a deal breaker for me if the system crashed while my phone was plugged in. hope it's not why the system crashed. never had a problem like this with earlier prii.
     
    #3 R2Pre2, Jun 15, 2018
  4. Elektroingenieur

    Elektroingenieur Senior Member

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    Have you tried updating the software, or asking your Toyota dealer to do so?
     
    #4 Elektroingenieur, Jun 15, 2018
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  5. R2Pre2

    R2Pre2 Feel the Force!

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    Sure, will definitely request that the software is updated. I just got the car a week ago. Since it's a 2018, I've been assuming that the software is the most current version, but maybe it's not. Is there a way to tell what software version it's loaded with?
     
    #5 R2Pre2, Jun 15, 2018
  6. schja01

    schja01 One of very few in Chicagoland

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    You didn't mention which Audio System you have. There doesn't seem to be a software update for 2018 11" screen versions (yet). Check with your dealer to be sure.

    I was checking here:
    Toyota Downloads

    2018-06-16_070726.png

    J
     
    #6 schja01, Jun 16, 2018
    Last edited: Jun 16, 2018
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  7. Elektroingenieur

    Elektroingenieur Senior Member

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    Yes. Press Menu > Settings > General > Software Update > Update, and check the reported version for Navigation. As of T-SB-0236-17 Rev1 in January, the latest version was R10A5530.
    The securedp.toyota.com website is, unfortunately, not always a reliable source. I don’t know why Toyota chooses to make some updates available there and others not.
     
    #7 Elektroingenieur, Jun 16, 2018
  8. R2Pre2

    R2Pre2 Feel the Force!

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    If the crashing is indeed due to an iPhone / USB power cable / Bluetooth conflict, then this data blocker interface should solve the problem because it blocks the data stream and turns the usb cable into a purely power cable.


    Not sure how to check which Audio System the car has. My new R2Pre2 is a 2018 Prime Advanced like yours. Is it found by checking the software version (Menu > Settings > General > Software Update > Update) so helpfully detailed by Elektroingenieur?
     
    #8 R2Pre2, Jun 16, 2018
    Last edited by a moderator: Jun 18, 2018
  9. schja01

    schja01 One of very few in Chicagoland

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    Since you have the Advanced you have the 11" JBL version and according to the web site there is no software update. At least not
    one published to the general public.
     
    #9 schja01, Jun 16, 2018
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  10. PCPrime

    PCPrime Member

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    Just wondering, were your car plug-in and was charging at that moment?
     
    #10 PCPrime, Jun 17, 2018
  11. schja01

    schja01 One of very few in Chicagoland

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    I subscribed to Techinfo today and found this:

    TSB: T-SB-0236-17
    Might be worth showing your dealer? 2018-06-17_101242.png 2018-06-17_101321.png
     
    #11 schja01, Jun 17, 2018
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  12. Andyprius1

    Andyprius1 Senior Member

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    What was the health of the 12V and the HV when you bought it?

    That’s somewhat shocking!

    On my 17 I have noticed difficulties and then after leaving for a while, ( days) things start working. Perhaps some slow self rebooting after initial attempt failed.
     
    #12 Andyprius1, Jun 17, 2018
    Last edited by a moderator: Jun 18, 2018
  13. schja01

    schja01 One of very few in Chicagoland

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    Yea. "Intermittent Rebooting" gets listed twice in the same screenshot #2. 3 times total.
     
    #13 schja01, Jun 17, 2018
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  14. R2Pre2

    R2Pre2 Feel the Force!

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    I think my phone was plugged in to the usb power cable, but can't be sure. (My iPhone is not compatible with the charging pad.)

    Many thanks - so thoughtful for you to post this!! :):)

    When I bought it? Fully charged. When the crashing occurred? 75% charged.
     
    #14 R2Pre2, Jun 17, 2018
    Last edited by a moderator: Jun 18, 2018
  15. Andyprius1

    Andyprius1 Senior Member

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    How did you go about determining those levels?
     
    #15 Andyprius1, Jun 17, 2018
  16. R2Pre2

    R2Pre2 Feel the Force!

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    I looked at the charge meters on the display. Please clarify your question if this is not what you are referring to. Thanks!

    Just saw a similar thread in the Prime Audio / Electronics forum: 11 inch screen in Advanced is rebooting at an alarming rate | PriusChat

    Please consider posting the TSB on this forum: 11 inch screen in Advanced is rebooting at an alarming rate | PriusChat
     
    #16 R2Pre2, Jun 17, 2018
    Last edited by a moderator: Jun 18, 2018
  17. Andyprius1

    Andyprius1 Senior Member

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    Actually I meant did you or the dealer or a 3rd party actually measure the charge on the 12V, and did you stand by and watch?
    On the HV, it’s even more complicated and they’ll either not want to check or, more likely charge you to check.
    What I’m saying is, we are only taking the Dealers word, on a new car.
     
    #17 Andyprius1, Jun 17, 2018
  18. R2Pre2

    R2Pre2 Feel the Force!

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    "No" to the actual measuring and "no" to standing by and watching. Didn't even know that was something I should have done. Is this a thing now?
     
    #18 R2Pre2, Jun 17, 2018
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  19. Andyprius1

    Andyprius1 Senior Member

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    It’s probably a thing that we all should be doing. When there is any iny indicator that is not actually a numerical value, one cannot really state that its full. If the 12V was charged because the dealer ran the battery all the way down, which they do (out of ignorance) then the future life of the 12V can be severely
    shortened. As you may know, in some ways the 12V is more important than the HV.
     
    #19 Andyprius1, Jun 17, 2018
  20. R2Pre2

    R2Pre2 Feel the Force!

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    I need to take the car in for dealer customizations (reverse beep, etc.). Can the charging values and potential damage to the 12V be determined retroactively when I go back to the dealership? What specifically do I ask for?
     
    #20 R2Pre2, Jun 17, 2018
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