Toyota Owners Jump Ship to Tesla

Yes and no.

If you find that car A has a customer satisfaction rating of 1% to that 1% it is a wonderful car that they would buy again. That isn’t saying those 1% are wrong. It is just a statistic showing what ratio of people would buy the car again.

It is simply another way to rate cars. Is it guaranteed that every person will agree? No, of course not. But it is one measurement that many find helpful.

 

lets see those 50,000 links.

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You are making my point for me! The fact that you are 100% satisfied with your car you have had for two years, does not mean that every Toyota owner has had the same experience. The fact that @eman08 knows a couple of Tesla owners who have had some issues (handled under warranty) does not mean that everyone has those issues. I have had my Toyota for almost 6 years and I would give it an 8 on a 10 scale with down marks for stealer service and traction battery degradation. I am giving my personal experience as you have given yours. Both are equally valid. The fact remains that Tesla is #1 in customer satisfaction while Toyota has slipped from #5 to #8.

 

There are no links because people who are satisfied don't complain on the Internet, that they are satisfied,,,,,,,,,,,,,,,,,they vote in surveys like CR! Tesla is #1 in Customer Satisfaction and has been for years.

 

This. Not sure what trollbait was thinking there but most folks are NOT DIY when it comes to doing major labor theirselves. Shoot, most folks won't change their oil or even check it. EV makers need to play that up!

On the early reliability issue, I'm very much in the "Let's just wait and see how things play out" camp. Tesla is:

1) Too new to the scene to have good long term data, small sample size.
2) Early adopters tend to be fanboys, kool-aid drinkers, those with an agenda, etc. so not your average car owner (BTDT)
3) These cars are or are close to the 6 figure range. Once you have that much skin in the game, it's easier to justify things and not be as impartial than someone who's $300/mth car payment is a big bill every month and dealing with a non-warranty repair is a HUGE issue.


As recently stated in the thread YMMV

 

Very few Tesla owners have contrubited to the surveys which skews results. Like i said before Tesla and Porsche aren't sold in large volmes such as a Camry or Ford Fusion as they're arent mass market cars sold to the average consumer. These are rich people toys as very few Teslas exist on the road. If you flip the coin on Tesla and Porsche that were sold in millions of volumes, you would get significantly results. Just like the Hyundais brand new luxury line Genesis that just came out a couple of years ago with a very high score. Very few of those cars exist as they just came out. only a small group of people have contributed. This is pretty common sense.

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Absolutely not, there's a shopping plaza there now.

 

CR has a minimum sample size. Both Tesla and Toyota met the minimum sample size requirement. Some other car makers didn't meet the sample size and were excluded.

 

What sample size? Post proof of CR sample requirements.

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That's hard for me to answer. But if you like it, and it meets your needs, that's all that matters.

 

What is the Customer Satisfaction number for VW? I am sure it's low, yet they are the largest automaker in the world! How does that work? Toyota is number 2 in the world yet their customer satisfaction number is lower then Tesla. So I guess my point is, why does it matter that Tesla is number 1??

 

Sad announcement with Tesla laying off 9% of its work force. Tesla ship is in rough waters, sure hope Elon is going to pull through for all the remaining workers at Tesla.

 

Rank Brand Owner Satisfaction
(Average of all models)
2018 2017
1 — Tesla 90
2 — Porsche 85
3 NA Genesis 81
4 ▲ 4 Chrysler 78
5 ▼ 2 Audi 76
6 ▲ 1 Mazda 76
7 ▼ 3 Subaru 76
8 ▼ 3 Toyota 76
9 ▼ 3 Honda 75
10 ▲ 2 Lincoln 75
11 ▲ 5 Mini 73
12 ▲ 5 Ram 73
13 ▲ 5 Kia 72
14 ▼ 5 Chevrolet 72
15 ▼ 1 BMW 72
16 ▼ 5 GMC 72
17 ▼ 2 Ford 70
18 ▼ 8 Lexus 70
19 ▲ 1 Volvo 69
20 ▲ 3 Dodge 68
21 ▲ 4 Jeep 68
22 ▼ 3 Mercedes-Benz 67
23 ▲ 1 Volkswagen 67
24 ▼ 11 Hyundai 67
25 ▼ 4 Buick 66
26 ▼ 4 Cadillac 64
27 — Infiniti 60
28 NA Mitsubishi 58
29 ▼ 1 Nissan 58
30 ▼ 4 Acura 58
Note: Alfa Romeo, Fiat, Jaguar, Land Rover, Maserati, and Smart are not included due to a lack of sufficient data.

The fact that BMW, Lexus, MBZ, Cadillac, Infiniti are high priced brands with low customer satisfaction scores debunks your theory that because Tesla and Porsche are high priced brands is the reason they have high scores. Time to come up with another reason to discredit Tesla because that one doesn't hold water.

What would you prefer, that Elon keep employees that are non-productive? Tesla has a number of different divisions, separate from automotive - Gigafactory, Solar City, Boring Co. In which division were these 9% laid off @orenji? What was the cause of the layoffs? Robotic automation?

Has Toyota ever laid off employees? Toyota will be in a couple of years unless they get their act together on customer satisfaction (see above).

 

Layoffs are for automotive only. How many people when they go to buy a car look at Customer Satisfaction? They look at what their neighbor or coworker are driving. And ask if it's a good car? How many Toyota's and Lexus do you see in driveways and streets of SoCal? This is what sells cars.

 

Apparently you must of never used CR before since i'm a paying subscribling member. You showed me nothing. Those are just statification scores based on ranks. Again Very few Teslas, Porsche and Gensis exist on the road. Tesla only has three models. the S, X and 3. Toyota has a massive model segment from Camry, Camry Hybrid, Avalon, Avalon Hybrid, Corolla, Yaris, Yaris iA, Prius, Prius Prime, Prius C, Corolla iM, 86, Sienna, RAV4, RAV4 Hybrid, Highlander, Highlander Hybrid, C-HR Landcruiser, Sequoia, Tacoma, Tundra, Mirai. Scores are ranked across all models for each make. You have millions and millions of Toyotas on the road compared to 200k some Teslas sold combined. Toyota sold over 2,129,383 vechicles last year and 10 million world wide.

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Interesting that Consumer Reports also ranks the top 10 cars for reliability for 2017. 7 cars are either Toyota or Lexus, one Kia, one Infiniti and one Audi. Which would you rather have reliability or consumer satisfaction?

 

Layoffs are mostly salaried. I believe these are the layoffs planned for earlier this year when Elon announced a restructuring of many middle management positions.

How many people look at customer satisfaction? I do, sounds like you do as well, although from a smaller sample size.
I also take input from friends and family, but not to the exclusion of larger samples.

And yes, Toyota sells lots of cars, as does VW and others. They offer a much wider variety of cars and trucks, many at lower prices, and have been doing so for many decades. They also advertise with commercials and use old technology that people are comfortable with.

But I suspect you knew all that. You seem hell-bent on framing Tesla in the worst possible light.

 

@orenji you keep posting incorrect information about which you know little. Here is a comprehensive review of what the layoffs are about. One quote from the review applies to you, "the naysayers and shorters will certainly frame this as “doom and gloom”, but it should ultimately be good for the company." As a result of the announcement Tesla stock has increased about 10% over the last two days. Contrary to what you say, the layoffs are good news for the long term viability of Tesla.

I can only speak for myself, and I use every resource available to me when purchasing a car. I certainly did with the model 3 when I put down a deposit, a car that was only a concept at that point. I consulted people who owned a Tesla, I saw them driving on the highway and their sleek appearance made me smile, and I consulted the reviews which gave Tesla's a high mark.

Recently, I picked up a set of Lexus OEM electronic shocks for a Canadian friend who lives in Mexico. US$5000 for four shocks. I said to myself, no Lexus for me!

I would rather be satisfied with my car which would include reliability and service experience - as well as driving experience, safety, total cost of ownership (which includes 'fuel'), resale value, pride of ownership, etc.

 

You keep moving the goalposts! You asked me about "sample requirements" and I showed you. Now you are framing your argument in a different direction. Every time I answer your questions, you then go down another rabbit hole. You are not showing good faith in this discussion, consequently I have now added you to my "ignore" list.

 

chrysler in fourth place has me questioning cr's poll.