Cannot charge at public station - so sad :(

I was very excited when the garage I park in while at work installed charging stations. However, I cannot seem to charge my car. When I plug the cable in, the fit is sooooooo tight. I really have to push hard to get it on there before I hear the click. Disengaging it also seems to be difficult (I really have to push that button on the cable hard. In any event, I check to ensure the car is on "charge now" and I get the process going. The charging station displays that it is charging, but then, 3 seconds later it tells me the charge is complete and to unplug. I tried using the station next to it, and although it was definitely easier to plug it on (although it was still way harder than my cable at home), the result was the same. I cannot even express how sad I am that I cannot charge there. I am hoping the parking lot is able to figure the problem out. I am hoping it is not just a user error on my part.

 

If there was an issue with this O ring, wouldn't I have the same problem when I charge at home? The charging station does some kind of countdown.. it displays something like .58, .45, .2, .0 then says charging is done.. all within a span of a few seconds. I will look tonight and see if I can find a potentially smushed o ring. Thanks.