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Entune App connectivity down?

Discussion in 'Prime Main Forum (2017-2022)' started by Mark57, Mar 14, 2018.

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  1. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    My 5am 18 mile drive this morning did not upload any stats or it wasn't updated on Entune's servers. Also my charge notification emails after midnight were not received. The charge management applet does not connect or update as of 7am central.

    Anyone else?
     
    #1 Mark57, Mar 14, 2018
    Last edited: Mar 14, 2018
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  2. huskers

    huskers Senior Member

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    I suppose we are going to go through this again.
     
    #2 huskers, Mar 14, 2018
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  3. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    I'm trying to learn if it's just me. Is yours working? Try to connect and refresh charge mgmt.

    @HPrimeAdvanced

    @priuscatprimeguy
     
    #3 Mark57, Mar 14, 2018
    Last edited: Mar 14, 2018
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  4. Gianni I

    Gianni I Member

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    Mine has been down as well. :(
     
    #4 Gianni I, Mar 14, 2018
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  5. huskers

    huskers Senior Member

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    Mine is down.
     
    #5 huskers, Mar 14, 2018
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  6. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    Thank you for that confirmation. I'm on the phone with Toyota right now (1-800-331-4331) to reopen the old case we had before. It's on their telemetrics end.
     
    #6 Mark57, Mar 14, 2018
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  7. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    Update: For those of you that remember, the tier II case manager "Chris" helped us the last time. They've handed this off to him again. He's supposed to call me back withing 24 hours.

    This acts exactly like it did before. No charge emails or notifications, can't connect to get check charging status, and the dashboard stats are not updated with any driving you do while this is down. I guarantee you, it's their telemetric servers on their end. I'm guessing they have no way of knowing when they are down, just like last time, until we call them.
     
    #7 Mark57, Mar 14, 2018
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  8. priuscatprimeguy

    priuscatprimeguy Senior Member

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    here's my 2 cents.......tried to update charge management, the request came back as updated Mar 13 11:32 pm EDT and it's March 14TH AT 11:04 AM EDT:mad:
     
    #8 priuscatprimeguy, Mar 14, 2018
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  9. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    After that page comes up, hit the refresh in the upper right corner. Mine comes back with a communication error after about 2 minutes.
     
    #9 Mark57, Mar 14, 2018
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  10. MikailSJ

    MikailSJ Member

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    Glad I didn't get the advanced lol
     
    #10 MikailSJ, Mar 14, 2018
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  11. priuscatprimeguy

    priuscatprimeguy Senior Member

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    Screenshot_20180314-111748_Toyota Entune.jpg
     
    #11 priuscatprimeguy, Mar 14, 2018
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  12. priuscatprimeguy

    priuscatprimeguy Senior Member

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    I'm glad you didn't get the Advanced also:D:p
     
    #12 priuscatprimeguy, Mar 14, 2018
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  13. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    That's it.
     
    #13 Mark57, Mar 14, 2018
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  14. Bob Comer

    Bob Comer Active Member

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    I didn't get the advanced for the apps. :) (good thing too, I'd be ticked if so!)
     
    #14 Bob Comer, Mar 14, 2018
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  15. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    The only irritation is having to alert them about it instead of them having a service level to monitor it.
     
    #15 Mark57, Mar 14, 2018
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  16. huskers

    huskers Senior Member

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    They should put you on their payroll.
     
    #16 huskers, Mar 14, 2018
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  17. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    I don't qualify. My IQ is over 60.;)
     
    #17 Mark57, Mar 14, 2018
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  18. Bob Comer

    Bob Comer Active Member

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    Agreed, very annoying. Maybe they need a new IT guy...
     
    #18 Bob Comer, Mar 14, 2018
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  19. Insighter

    Insighter Active Member

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    Same problem. I called they told me it should be resolved by tomorrow. I told them they should be sending out email notifications. That is what Viper does when their monitoring service goes down.
     
    #19 Insighter, Mar 14, 2018
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  20. priuscatprimeguy

    priuscatprimeguy Senior Member

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    Screenshot_20180314-225314_Toyota Entune.jpg

    It's working now
     
    #20 priuscatprimeguy, Mar 14, 2018
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