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Prius v 2012 won’t find phone over USB, Bluetooth

Discussion in 'Prius v Care, Maintenance and Troubleshooting' started by REW, Mar 13, 2018.

  1. REW

    REW Junior Member

    Joined:
    Oct 4, 2012
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    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    A few weeks ago my Spotify music stopped playing through the USB, though the cable still charges. At service appt they suggested I delete my phone from Bluetooth and then add my phone back again. Now my Bluetooth isn’t finding any phones - doesn’t seem to be looking. I’ve switched cords, updated my iPhone 7 and rebooted it. I could add my phone to a friend’s car, so I think it’s my system. I have the base model entertainment (no Entune). All suggestions welcome!
     
    #1 REW, Mar 13, 2018
  2. Air_Boss

    Air_Boss Senior Member

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    Location:
    New Yawk
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Does the phone BT see the car BT?
     
    #2 Air_Boss, Mar 13, 2018
  3. Lucifer

    Lucifer Senior Member

    Joined:
    Aug 23, 2015
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    Location:
    Nh
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    Delete the phone in the prius then start over.
     
    #3 Lucifer, Mar 13, 2018
  4. REW

    REW Junior Member

    Joined:
    Oct 4, 2012
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    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    I did delete my phone and now I cannot re-add it - that’s my problem.

    My phone Bluetooth finds other devices but not my car. My car does not find anything.
     
    #4 REW, Mar 13, 2018
  5. Air_Boss

    Air_Boss Senior Member

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    Location:
    New Yawk
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    If it is two-way 'blind', then the entertainment head needs to be reset.
     
    #5 Air_Boss, Mar 13, 2018
  6. REW

    REW Junior Member

    Joined:
    Oct 4, 2012
    18
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    Vehicle:
    2012 Prius v wagon
    Model:
    Two
    Can I reset the entertainment head or must I go to the dealer/auto shop. Is this a software reboot or an equipment replacement? Thanks for the guidance!
     
    #6 REW, Mar 13, 2018
  7. Air_Boss

    Air_Boss Senior Member

    Joined:
    Jun 2, 2012
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    Location:
    New Yawk
    Vehicle:
    2012 Prius v wagon
    Model:
    Five

    Software hard reboot. Can be user-performed. Search on those terms on PC.
     
    #7 Air_Boss, Mar 13, 2018
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