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11.6 screen remains black after car is on (maybe cold weather related)

Discussion in 'Prime Audio, Electronics, and Infotainment' started by luiset83, Dec 27, 2017.

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  1. luiset83

    luiset83 Member

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    This started happening fairly recently on colder (< 35 deg F) days. I will see if I can capture a video of the behavior next time around. Basically, when start button is pressed, foot on the brake to get to READY, the 11.6" screen does not display anything (black screen). Button presses on the side buttons register with their usual BEEP sound (Home) and the Audio on/off works as expected, however the screen remains black.

    The first time this happened, I turned off the car and restarted it and it was back to normal, and same for the second time when it happened earlier a few days ago. This afternoon when it was around 20 deg F, it happened again, but turning the car off and on back again within a few seconds resulted in the same behavior. After waiting about 10 more seconds, I turned the car off and on again and the the screen behaved again as normal.

    Anyone else experience something similar?
     
    #1 luiset83, Dec 27, 2017
  2. SteveMucc

    SteveMucc Active Member

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    it's 11F at my house today. I just got back from the food store and haven't had any problem with the display.
     
    #2 SteveMucc, Dec 28, 2017
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  3. priuscatprimeguy

    priuscatprimeguy Senior Member

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    +6 F yesterday after I got off work at midnight, no issues with 11.6 inch display
     
    #3 priuscatprimeguy, Dec 28, 2017
  4. bisco

    bisco cookie crumbler

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    i wonder if it's related to the rebooting problem? maybe talk to the dealer.
     
    #4 bisco, Dec 28, 2017
  5. Lee Jay

    Lee Jay Senior Member

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    Just checking to be sure it's not turned off.
     
    #5 Lee Jay, Dec 28, 2017
  6. DavidA

    DavidA Prius owner since July 2009

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    Mine seems to work at 3 degrees F, albeit slower. Touching it with a gloved hand does nothing at that temp, and reacts rather pokey with an ungloved finger. The manual mentions that gestures might not work at low temps, though a blacked out screen seems odd.
     
    #6 DavidA, Dec 28, 2017
  7. luiset83

    luiset83 Member

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    Heh, nope it was definitely on. I seriously start the car with the cell phone video camera on in case it comes up again, haha. This morning was 3 F, but no apparent issue and it hasn't happened in the last few days, so maybe not cold related. The other strange behavior that I had noticed a while back was that the audio on/off stopped responding and wouldn't turn the radio on/off, but that's only happened once and also went away after a reboot so I chalked that one off to a software glitch. I personally haven't had any issues with the screen rebooting, maybe because I don't have the car access text messages.
     
    #7 luiset83, Dec 29, 2017
  8. DavidA

    DavidA Prius owner since July 2009

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    I started my car, gas engine turns on instantly, and I hear a tiny little plasticy click. That would be the MicroSD cover falling off the bottom of the display and onto the charge pad. Glad I heard it at all, with all that gas engine racket going on. Looks like it was never made correctly and had only one clip on one corner. I want to blame the cold, or the vibration of the ICE turning on. Probably just an el-cheapo Denso part. One more for the warranty replacement list when I bring it in.
     
    #8 DavidA, Dec 30, 2017
  9. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    I don't think I can buy any more cars. :(

    Seriously, between this touch-screen nonsense (vs decent ergonomic/tactile knobs/sliders), the increasing trend to no spares, and the painted plastic fairings they foisted on us as "bumpers": think I need a time machine.
     
    #9 Mendel Leisk, Dec 30, 2017
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  10. Tideland Prius

    Tideland Prius Moderator of the North
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    Remember when cars actually had screws and not clips? You know, so that the dashboard and door panels don't squeak as they age? Sigh.
     
    #10 Tideland Prius, Dec 31, 2017
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  11. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    I remember when they started using those tricky plastic fasteners too, beginning of the slide, lol.
     
    #11 Mendel Leisk, Dec 31, 2017
  12. I'mJp

    I'mJp Senior Member

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    Remember when steering wheels went thru peoples chests.

    No thank you
     
    #12 I'mJp, Jan 23, 2018
  13. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    Ok we need a selective time machine. :)
     
    #13 Mendel Leisk, Jan 23, 2018
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  14. tms13

    tms13 Member

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    I've had the blank screen at boot a handful of times. Always in coldish weather (less than 0°C). It seems to fix itself when I shift it into reverse (so the display shows the rear camera image), then when I shift out of reverse, the display is working fine for the rest of the journey.

    Perhaps that helps identify the cause - or if not, provides a usable workaround?
     
    #14 tms13, Feb 5, 2018
  15. DavidA

    DavidA Prius owner since July 2009

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    Can we come up with a catchy name for this phenomenon? Maybe "The Prime Black Screen of Death" or somesuch?
     
    #15 DavidA, Feb 6, 2018
  16. I'mJp

    I'mJp Senior Member

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    The blank stare
     
    #16 I'mJp, Feb 6, 2018
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  17. Charged Up

    Charged Up New Member

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    I've never had the black screen but when it is about 0F or colder, the beige color on the map will be much darker than normal. Once the cabin warms up a bit the screen returns to normal.
     
    #17 Charged Up, Feb 6, 2018
  18. luiset83

    luiset83 Member

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    I was hoping someone would be able to reproduce it. :) This is pretty much the exact same behavior I experienced the last time it happened.

    When I shifted out of reverse, the problem did not correct itself for me and I had to reboot the car to get it to work fine again as the video shows. What it looks like is that there is a problem displaying the screen itself, but not the rear camera (different video source) when it happened last.

    To not disappoint, here is a video when it happened on January 29th, at around 7:20 PM ET. Temperature that day was in the 30s F. It has not happened since, and I can't tell if there is a specific trigger other than colder temperatures:


    Hadn't gone to the dealer to get it checked out because it hasn't been very reproducible and also because I thought it was related to the install of prestigious society's nav enhancement module, and since temps have been a bit cold, hadn't gotten to uninstall it to see if that was the cause.
     
    #18 luiset83, Feb 11, 2018
    Last edited: Feb 11, 2018
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  19. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    Ugh that thing is distracting. I don't think I can buy another car. :(
     
    #19 Mendel Leisk, Feb 11, 2018
  20. DavidA

    DavidA Prius owner since July 2009

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    Have you tried rebooting just the screen instead of stopping and restarting the car? Hold Audio button down for 2 seconds.
     
    #20 DavidA, Feb 12, 2018
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