Featured Consumer Reports: Top Owner Satisfaction List

not that surprised in either case. for toyota, it could be dissatisfaction with entune, the massive recalls, or myriad other issues.
it could even be that people are seeing in other hybrids features that toyota does not have.
we still like ours, but the time spent at the dealer on recalls is a bit much. but i haven't owned another brand since 2000, so it's hard to compare.

 

I'm also surprised to see Chrysler so highly ranked.

 

Yeah Chrysler shocked the heck out of me! I'm glad for them I was always a MOPAR guy when I was young.

 

The source of such rankings are always suspect. How many people would accurately report on a car they bought as an ego enhancer? Or would they self justify away any problem/recall by saying well the company fixed it so I won't report it. (I follow Porsche forums and they are great cars, just not perfect.)

 

i was thinking the same. but based on the number of jeeps i see around here, i wonder what is making them so popular.

 

How does CR weight that for self-selection bias, or do they? Relatively speaking, the numbers of Tesla, Porsche, and Genesis buyers have got to be very small in comparison with Toyota buyers.

Correlation does not equal causation...

Posted via the PriusChat mobile app.

 

Yeah now that I look at the list again I see Dodge, The trucks and Jeep are by themselves and further down the list. Doesn't leave but only a few models for the Chrysler banner. That may be the answer.

 

Interesting but one really needs to do further investigation. If you dig deeper Consumer Reports does not recommend the Model X, so your list is just about liking the car, as an owner, but not about reliability.

 

How could you not know about Genesis? They have had a major advertising campaigne for about a year. There cars range in the $80k to $90k. Actually better looking then anything coming out by Tesla.

 

7 out of 10 most reliable cars come from Toyota/Lexus as reported by Consumer Reports for 2017/18. The other 3 were are a KIa, Infiniti and a Audi Q3!

Tesla did make the list for the Top Ten unreliable cars with the Tesla X. Way to go Tesla.

 

As the saying goes, there's no accounting for taste, and I think this is simply a taste survey. Often, people will put up with all sorts of inconvenience or failures to get that one feature that they value very highly. (ie. "I don't care that it's in the shop nine times a year, I love how it accelerates." "So what if it costs me $250/month for gas? It has real wood paneling!")

And then there's what I've always called the human passion for mediocrity.

 

I have yet to see a traditional ad from them either. I watch a fair amount of mainstream TV but use adblocker online.

Owner satisfaction surveys for a particular model tend to drop and flatten a few years in. I signed up with truedelta online surveys when I first got my Energi but quickly stopped participating.

 

Very well said!
I love our Prius Gen 2, it was the most satisfied I had ever been with a car.
It had a major issue with its ABS brakes, but that paled in comparison with most of the other factors.

Most people don’t experience the issues CR identified, but more did than experience those issues with most other brands.
And this isn’t simply a question of liking the car, it is a question of “would you buy it again?”.
This tends to cut through a lot of any bias. While humans can rationize about how happy they are with a car, even though it has a few warts, they are even better at rationalizing why their next car will be something else.

 

Ha, Ram #12 up 5 places, check out trade in values, tru the floor, the ecodiesel isn’t being built yet for 18’ the EPA decertified it, ( I have 15) the front wheel bearings are ungreased at the factory and are ungreaseable, the dealer network is a joke, I’m thinking the Russian bots are running this survey.

 

Although I somewhat agree, the problem was in the past CR did not change their criteria to reflect the survey results. During the Gen-2 through early Gen-3 years, CR consistently panned the Prius yet the owner surveys were over the top, high. Then I did a multivariable analysis and found CR had undocumented requirements for:

• strong driver creature comfort
• PASS/FAIL ~20 points, 10 sec to 60 mph
• severely flawed, commuter MPG protocol
• no consideration of MPG when gas was over $3/gal

Had CR been open about their scoring, we'd probably have kept our subscription. But the last straw was an article criticizing the open EPA protocol while remaining mum about their own. Thanks to @cwerdna and after two editor and staff changes, CR finally opened up about their 'commuting' protocol. But trust once lost is hard to regain.

Bob Wilson