1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Software update just released for 11.6" head unit!

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by mercat68, Aug 21, 2017.

Tags:
Page 1 of 2
  1. mercat68

    mercat68 Active Member

    Joined:
    Aug 15, 2016
    304
    216
    1
    Location:
    Mount Airy, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    Available now at: Toyota Downloads
     
    #1 mercat68, Aug 21, 2017
  2. mercat68

    mercat68 Active Member

    Joined:
    Aug 15, 2016
    304
    216
    1
    Location:
    Mount Airy, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    So, guess I spoke too soon. The "GET UPDATES" button is now active (it hadn't been previously), but it either kicks you back to the drop-down menus screen where you choose model/year or it takes you to an error page.
     
    #2 mercat68, Aug 21, 2017
  3. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,129
    50,045
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    be nice if they could fix the rebooting problem.
     
    #3 bisco, Aug 21, 2017
    mercat68 likes this.
  4. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Go to the Toyota downloads link above and put in the info. It tells you what it's fixing before you download.
     
    #4 Mark57, Aug 21, 2017
  5. mercat68

    mercat68 Active Member

    Joined:
    Aug 15, 2016
    304
    216
    1
    Location:
    Mount Airy, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    Maybe I'm missing it, but nothing there I can see in terms of details on changes. Just a red button that kicks you back to the main link above or to a status 500 error page. This is all you see after entering your car info:

    upload_2017-8-21_12-21-38.png
     
    #5 mercat68, Aug 21, 2017
  6. 1x1

    1x1 Member

    Joined:
    May 1, 2007
    147
    45
    0
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Plus
    Looks like there's an update for the 7" screen too? (Version 01018C).
     
    #6 1x1, Aug 21, 2017
  7. mercat68

    mercat68 Active Member

    Joined:
    Aug 15, 2016
    304
    216
    1
    Location:
    Mount Airy, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    Yeah, that's been there a while (and mentioned in other threads here). But until this morning, the 11.6" only had a "no updates available at this time" message.
     
    #7 mercat68, Aug 21, 2017
  8. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Click the red button and the summary of changes is there. Try it on the 3rd one down.
     
    #8 Mark57, Aug 21, 2017
  9. mercat68

    mercat68 Active Member

    Joined:
    Aug 15, 2016
    304
    216
    1
    Location:
    Mount Airy, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    That's the problem - something's broken and the red button just dumps you back on the vehicle selection page or redirects to an error page. But, thanks for the heads-up - I'll look for the details once Toyota fixes the link!
     
    #9 mercat68, Aug 21, 2017
    Mark57 likes this.
  10. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    To see a good example, select a 2014 4Runner with NAV and click the red button and again the red get updates button. Near the bottom, you'll see a blue "read more" just below the "This update is designed to improve." That's what you're looking for.

    On this 2014 4Runner with NAV example it says . . .
    Your Toyota Vehicle has an available multimedia software update (Version 0101D7 & 010157).

    This update is designed to improve the performance of your multimedia system. Updates include the following:
    -Intermittent rebooting
    -Intermittent display freezing
    -“Low Fuel” pop-up message

    The reference above to Version 0101D7 & 010157 is the version BEFORE this update that it applies to.
     
    #10 Mark57, Aug 21, 2017
    mercat68 likes this.
  11. Bob Comer

    Bob Comer Active Member

    Joined:
    Sep 20, 2010
    708
    458
    0
    Location:
    South Carolina low country
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    Yeah, it dumps me back out to the first page again. I think they're having problems (not uncommon for them), I can't even sign into the Toyota owners website either, it says service unavailable.
     
    #11 Bob Comer, Aug 22, 2017
  12. mercat68

    mercat68 Active Member

    Joined:
    Aug 15, 2016
    304
    216
    1
    Location:
    Mount Airy, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    I reported it via email and they followed up with me by phone today, so they're aware of it. I am able to get into my Toyota Owners account, though.
     
    #12 mercat68, Aug 22, 2017
  13. Tideland Prius

    Tideland Prius Moderator of the North
    Staff Member

    Joined:
    Oct 2, 2004
    45,024
    16,242
    41
    Location:
    Canada
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    So there are software updates. Good to know! (great now all my other replies are wrong :( )
     
    #13 Tideland Prius, Aug 23, 2017
    mercat68 likes this.
  14. Qmo

    Qmo Member

    Joined:
    May 28, 2017
    61
    52
    0
    Location:
    Sunnyvale, CA
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Still broken...
     
    #14 Qmo, Sep 6, 2017
  15. mercat68

    mercat68 Active Member

    Joined:
    Aug 15, 2016
    304
    216
    1
    Location:
    Mount Airy, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    Yep, been checking at least once day.
     
    #15 mercat68, Sep 6, 2017
  16. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Just to be clear for new readers, there's nothing on that site that you can't get by going to settings, general, software update on your vehicle. I do this at home by connecting my phone to WiFi, then BT to the vehicle and checking for updates.

    This site will only have the audio version updates, and not the dealer only installable firmware updates.
     
    #16 Mark57, Sep 7, 2017
    mercat68 likes this.
  17. mercat68

    mercat68 Active Member

    Joined:
    Aug 15, 2016
    304
    216
    1
    Location:
    Mount Airy, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    Ah, OK, I was wondering if they were the same. Disappointing - I thought the web-based downloads were firmware updates. So then, how do you know when a firmware update is available? And, I assume the dealer installation isn't a warranty-covered (read: free) service?
     
    #17 mercat68, Sep 7, 2017
  18. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Yeah, it's Audio software and apps, but not the firmware for the whole head unit. We learned this over the last 3 years on the 4Runner forums. People would have issues, go to the dealer and they'd flash a new firmware version. They'd come back and tell everyone. The dealer will do this for you if you ask and if you're still under warranty for free. No real way to know about the firmware updates. On the 4runner forums, we had a thread to track the current Entune version numbers for each head unit trim level. It's been different for each type of head unit.
     
    #18 Mark57, Sep 7, 2017
  19. mercat68

    mercat68 Active Member

    Joined:
    Aug 15, 2016
    304
    216
    1
    Location:
    Mount Airy, MD
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    Sheesh. They don't make it easy, do they?

    Thanks.
     
    #19 mercat68, Sep 7, 2017
  20. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

    Joined:
    Aug 14, 2009
    2,945
    2,737
    0
    Location:
    OK
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    No, but part of it is better than it was. I recently noticed this January that the MicroSD map updates now also have the latest Entune audio version updates on it. It's just another means to get updates out there for those that don't connect to Entune with a smartphone.
     
    #20 Mark57, Sep 7, 2017
    mercat68 likes this.
(You must log in or sign up to post here.)
Page 1 of 2