eco dashboard login problem- entune

Two things:

1. I have the exact same issue and have a ticket open with Toyota Entune Support. They have it out to their networking guys and they are supposed to call me either today or tomorrow. Likely while I am in a meeting and will have to ignore them.
2. If you do not go to the Eco Dashboard you will not have to set the pin every time. Call support and get them looking into your Eco Dashboard issue, then don't attempt to open it until they tell you it is either fixed or to try again. The issue is that the Eco Dashboard problem causes a logout to happen. Logging out of the app requires you to set a new pin each time you log in. This Pin is an extra protection against actions you can perform from outside your car versus the normal Entune applications which are used inside the car.

 

That's really strange. My ECO dashboard works just fine. I don't have to log in/log out of Entune to use ECO dashboard. I do however have to log out/ log in if I want to use Climate Management. And occasionally Charge Management.

 

That is a different issue with it getting into a weird state and now allowing you into the charge management or climate management to do anything with them. I have yet to find charge management at all useful, I just get to see where my current state of charge is, not manage it, but maybe I need to look while it isn't plugged in and charging.

I am jealous that you have a working Eco Dashboard. Mine worked once since I got the car and even then it was odd because I had to be sitting inside the car for it to work. That hasn't worked again since that day. And the position of my phone should have had zero to do with it working.

 

So far my Entune experience has been terrible. One time I got the remote climate to work. One time. If I try to use Remote Climate I get the graphic spinning and then eventually it says it can't be activated and to check the vehicle display for more info. Charge Management takes a really long time to update and show the current state. Eco Dashboard works! yay. Anyone else? Am I doing something wrong?

 

Did you log out then restart your phone then log back in before you tried Remote Climate? If not, try that. You have to do this every time you use remote climate. You also have to have the app open in front of you so when the app asks for your pin (does this three times during the ten minute warm up period)

 

I had the same issue, Toyota had to provide me with new password, one that would allows the tech into app, so the they could see what the issue was. It took about 2-3 days for them to fix my access.

 

Try just changing the password on your Entune account and then log back in with the new password. For me I have been able to get into the tool now. I am leaving the password as is until Toyota gets back to me but since there was very little chance they got into the account in the 30 minutes between me changing it and testing it out, I have to wonder if perhaps there is an issue with the password for Entune needing to be set after the contract ID is added.

 

This procedure worked just right for me. I had set up the Entune before getting the Safety Connect contract ID. All works like a champ now.

 

I had never got it to work before, but since it worked for you, I thought I'd try again, and wonder of wonders, I can now get into eco dashboard!

The thing I did different than all the other times, was I changed the password in the Entune app on my iPhone, rather than via my computer and logging in on the entune web site.

 

Thanks for the tip, didn't know that would work, too. Turns out the ECO Dashboard sub-app doesn't like an "&" in the password. Also, you have to be successfully logged into the sub-app before changing your car's nickname to match your Priuschat username, or it will just stay the "Prime####" as originally assigned.

 

The entire Entire experience feels like I'm back on iOS 6. It's pretty terrible and quite a disappointment. I'm not sure I would continue using it after my free trial is up, even if they offered to pay me.

 

Did you try the dealer?

 

nope, I just had the sales rep get on the phone with safety connect and she wrote down the code.

 

I just looked on my phone, it's officially called "safety connect contract ID"

 

Hi Tony,

The easiest way is to get it over the phone from the Safety Connect folks. Unfortunately, you just had an untrained customer service representative on the phone. Just give them a call back and ask for your Contract ID so you can activate the Entune on your phone. I’d be surprised if you end up with another clueless representative. If you did, just ask to speak to someone else. I know the number is only a Google search away, but here it is for easy’s sake: 1-888-683-9505 Option 1.

Cheers,
Bryan

 

Sorry I'm late to the response. For people who don't like to call , login to your mytoyotaentune account (set up when you bought or called), select profile, my vehicle, download agreement and it's on the page.