Gauging potential for 11.6in multimedia class action suite

Dmitriy Sokol, I understand your frustration, but get ready for some of the priuschatters to claim there's nothing wrong with mine so you must be doing something wrong. As what happened to me when ICE licked in for no apparent reason (the reason was my car is outside in the cold and not in a heated garage or in South Carolina.) Priuschatters can be so insensitive. By the way mine works fine (the multimedia screen) but I have a Samsung Galaxy S7 Edge.

 

really????? from your post you sound pretty pissed.

 

Sounds like the situation is not being handled correctly by someone.
Is there background in some other thread? Did you call Toyota USA?
You are saying serious safety issue, so you need to nicely but assertively tell Toyota USA this is unacceptable you need replacement car or fix. Check the owners manual for wording settling warranty claim disputes, gives some procedures.

It's a little like the Gen2 HID headlight issues back in 2006 or so, it took Toyota a while to sort out the issue. Thankfully our car was not HID. I also note the Prius v is getting some dings in Consumer Reports for electronics in 2015 1016.

 

Looking into a suite, rather than pushing an update, is a terrible approach.

Don't you just want it to work with your iPhone and interact better?

What have you done so far?

 

Here's a Prius v thread where they were having head unit issues in 2015 and early 2016.
I did not have a chance to read all the posts but you can see they had head units problems and I presume if we keep reading we can see the outcomes and approaches.

Prius v (lowercase v) Touch Screen | PriusChat

I've been curious about it as I am starting to consider a v.
EDIT: Looks like in the v case, they resolved the issue but it took a little while for (1) Toyota to realize a problem and (2) even longer to have new head units manufactured without the glitch. If there is a systemic problem, then the engineers have to work out a solution which may be complex and require some time.

 

The Prius has not been perfect and in December 2009 there was a "brake pause" problem:

Let me suggest these are intermittent failure modes:

• multimedia screen restart
• Pandora app (in car or cell?)
• iPhone disconnect

I would recommend first survey those with the multimedia screen restart to see if it occurs with just early ones. Ask folks to report enough of the VIN to identify when each car and which factory they were made.

Publish a method to replicate the problem. Once you have a way to make it fail every time, it moves from an intermittent to a well documented failure. Better still, publish a YouTube showing how to replicate the failure. Make sure this is shared with your local, Toyota service department.

This last step is critical because after a fix or repair, use the method to verify it is fixed.

Bob Wilson

 

What percentage of owner's do you think are having this problem?

 

My Prime Advanced media screen and phone interface work perfectly, but I have a Samsung Galaxy S7 phone. Maybe you should try a friend's S7 to see if that has a problem with your car.
By all means contact the dealership where you purchase the car period I would contact the service manager if you're having a lot of troubles. As a last resort, contact the dealer principal. These people should be able to help you. A lawsuit is a joke: all that does is serve some lawyer and somebody that wants to make a ton of money. It doesn't help the situation about making the car a better car. At some point, you can also contact the Toyota corporate headquarters. Those people also try very hard to make you a happy customer. Remember, in the car business reputation is extremely important!

Posted via the PriusChat mobile app.

 

Hopefully, the dealership can probably give you a loaner car while your car is being worked on so you're not inconvenienced. I would certainly ask for this.

Posted via the PriusChat mobile app.

 

Perhaps start with a dashcam or GoPro to capture and document the problem. A lawyer would ask for evidence.

I understand 'buyers remorse' and if you want to get out of your car, Hyundai dealers are ready and now able to offer some relief. Malcom X once said you are either part of the solution or part of the problem.

With rare exception, when I've fired my employer, I choose to be part of the solution.

Bob Wilson

 

"
Gauging potential for 11.6in multimedia class action suite"

is inflammatory and/or click bait. I'm not interested in either and will certainly not join in or encourage your behavior.

 

What class? Mine works fine. If yours doesn't work, you need new hardware exchanged under the warranty.

 

I have 2 Prius Prime Advenced with all other options and have never discovered this type of issues....I have tested with
LG V20
SAMSUNG NOTE 4
SAMSUNG EDGE 7
LG G5
And all are Android operating system
My advice is to try Android phone
Rotten Apple are not what they use to be ....
I have nothing but pleasure with system on my car and my Lady car....
Record...document and have your Dealership replace your unit if it malfunctioning...
Keeping your Apple phone plugged using front usb and Bluetooth at same time are already discussed and have been in owners manual
Post the video .....and see if you are using at same time USB and Bluetooth.....that will make all types of problems.....
There is a way to use this but you need to set on your phone for USB to be used as charge point and not as default media point with trickle charging
Posted via the PriusChat mobile app.

 

Indeed. But you seem to be operating under the assumption that it is widespread. I haven't seen any problems with mine other than those I caused by not understanding how to operate it (which I do believe Toyota should make easier). Judging by the posts here it is not.

Here's a couple of things I discovered. I too had the screen darken the first time I drove into a heavy shaded area. There is a switch that can control that.

I thought the screen was constantly rebooting, but then I realized that my pinky finger was touching the "audio" button, which if you hold for a couple of seconds does force a reboot.