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More problem's with my new Prime - Leaking rear hatch window :( *update 1.30.17*

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by thatoneraccoon, Jan 23, 2017.

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  1. bisco

    bisco cookie crumbler

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    it only says something to you if you're the only one.:unsure:
     
    #41 bisco, Jan 24, 2017
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  2. Zythryn

    Zythryn Senior Member

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    No doubt, it sucks if it happens to you.
    But it still doesn't say anything about the quality of the manufacturing as a whole.

    For that you need those dreadful statistics everyone hates (y)
     
    #42 Zythryn, Jan 24, 2017
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  3. bisco

    bisco cookie crumbler

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    with 1500 primes sold, one isn't statistically significant, but two...
     
    #43 bisco, Jan 24, 2017
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  4. WilDavis

    WilDavis Senior Member

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    Well, Mercedes-Benz had gull-wing doors sorted out by the mid 1950s… ;)
     
    #44 WilDavis, Jan 24, 2017
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  5. 2011v

    2011v Member

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    Maybe its just me but upon further inspection of the photos/ droplet pattern, along with the lack of moisture towards the upper trim closest to the glass seems illogical...... call me the skeptic but I think there may be more to this story.
     
    #45 2011v, Jan 24, 2017
    Last edited: Jan 24, 2017
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  6. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    Finish the thought? (n)
     
    #46 Mendel Leisk, Jan 24, 2017
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  7. Trollbait

    Trollbait It's a D&D thing

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    My Japanese made Prius had more issues than my North American made Matrix.

    So did the DeLorian. But Tesla has falcon wing doors; they are hinged at the roof to side junction so the door doesn't hit the garage or parking deck ceiling.
     
    #47 Trollbait, Jan 24, 2017
  8. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

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    But was the matrix made in the US or Canada? I believe bisco's "us" meant the US.
     
    #48 Prodigyplace, Jan 24, 2017
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  9. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    Yeah I think his Shift key jammed today.
     
    #49 Mendel Leisk, Jan 24, 2017
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  10. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

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    Huh?
    bisco is in the US and, last I checked, Canada is not part of the US.
     
    #50 Prodigyplace, Jan 24, 2017
  11. Trollbait

    Trollbait It's a D&D thing

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    I don't recall. It was used, and could have been actually imported from Canada.
    I just don't believe where a car is made matters as much as the company that made it.
    NUMMI made Vibes had less problems some years than NUMMI made Matrix. Does that mean Pontiac was better at building cars than Toyota?
     
    #51 Trollbait, Jan 24, 2017
  12. WilDavis

    WilDavis Senior Member

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    Yeah, but DeLorean was 30 years after Benz. DeLorean was an absolute piece of cack, as was his car (IMNSHO), although I understand he furnished his corporate office with some pretty exotic artwork! :sneaky:;):)
     
    #52 WilDavis, Jan 24, 2017
  13. 2011v

    2011v Member

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    Intentionally vague... im a few thousand miles away. Simply tossing out an alternative view.
     
    #53 2011v, Jan 24, 2017
  14. CaliforniaPrius

    CaliforniaPrius Active Member

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    I will say it falls into federal lemon law.
     
    #54 CaliforniaPrius, Jan 24, 2017
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  15. bisco

    bisco cookie crumbler

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    is there a federal lemon law?
     
    #55 bisco, Jan 24, 2017
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  16. Trollbait

    Trollbait It's a D&D thing

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    Lemon laws usually require a number of defects, or the inability to repair one after multiple attempts.
     
    #56 Trollbait, Jan 24, 2017
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  17. EV-ish

    EV-ish Active Member

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    of vagueness ?
     
    #57 EV-ish, Jan 24, 2017
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  18. thatoneraccoon

    thatoneraccoon Active Member

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    There is, I ran it though an automatic car wash. It leaked at the jets spray the back. it looks to be leaking on the back window, not the curved and from the bottom. The dealer surprisingly said they was able to replicate this, however they just probably did what I did and run it though the wash.
     
    #58 thatoneraccoon, Jan 24, 2017
  19. 2011v

    2011v Member

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    Ok this makes more sense.... The water being pressurized passed the bottom of the hatch/ seal at the latch area and splashed the INSIDE of the rear hatch and window. So can one assume the dealer made no repairs?
     
    #59 2011v, Jan 24, 2017
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  20. thatoneraccoon

    thatoneraccoon Active Member

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    **Update**

    What a day and many phone calls. By the end up of day I finally got word of what they thought was going on. The dealer was able to verify the leak. They dont think its coming from the curved glass. They said its the small below that and they think it just needs resealed. They said they have to take it to a 3rd party to have the work done. I am personally very concerned about 3rd party work on a new car. I voiced this with the manager and suggested a possible replacement and he was kinda condescending and said I am over overreacting. I dont know, maybe I am overreacting.. So anyways, I talked to Toyota corp and voiced how I felt and they said they would contact me by end of business day tomorrow. So guess we will see how Corp feels about it. Shortly after all this the Service manager called me. This guy was great and understanding, I was actually impressed with him. He explained things better in a way. They dont know why the trim was the way it was and not installed correctly. They think this is a very rare case with the widow and the trim.

    So, Tomorrow I should hear back from Toyota Corp and how they feel about 3rd party work and my worries about such. I wont know about how my window turns out until the end of the week if I am lucky. And if I am lucky I will find out if the window just needs re sealed and reinstalled or if a new window needs to be ordered from Toyota. *sighs*
     
    #60 thatoneraccoon, Jan 24, 2017
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