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Timingcover gasket - $4,500 repair???

Discussion in 'Gen 3 Prius Main Forum' started by JT 2011Prius3, Oct 7, 2016.

  1. JT 2011Prius3

    JT 2011Prius3 New Member

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    I own a 2011 Prius Three with 89,000 miles. The check hybrid system light came on last week, so I took it into the dealer, and they fixed the issue at no cost under the hybrid system's warranty. Also got a routine oil change.

    They also found a leaking issue, and they gave me a written quote totaling over $4,500 for the following:
    -------------------------------
    Timing Cover Gasket: SEEPING. ICLUDE VALVE COVER GASKET, CRANK SEAL, TIMING CHAIN TENSIONER AND GASKET.

    Item Description
    The timing cover gasket is used to seal the mounting area of the timing cover to the cylinder block. The timing cover gasket prevents dirt and debris from getting in to the timing cover.

    Reason
    If the timing cover gasket is broken or damaged then you could get dirt and debris in your timing cover. The dirt and debris can lead to damage of other vital timing components.
    ---------------------------
    I love my Prius and don't know much about auto repairs. Can anyone tell me if this sounds reasonable or not? I'll be happy to provide more information about the quote if needed. Thanks for any insight you might provide.
     
  2. Raytheeagle

    Raytheeagle Senior Member

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    Welcome:).

    How much oil is seeping out? Did you notice the issue prior to the dealership informing you?
     
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  3. JC91006

    JC91006 Senior Member

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    You should write or call Toyota corporate and tell them about this unreasonable repair. No car should be such an expensive expense under 100k. Ask them to cover the cost under a goodwill warranty.
     
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  4. JT 2011Prius3

    JT 2011Prius3 New Member

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    no I haven't noticed anything leaking (no spots where I park the car). I haven't opened the hood and looked myself, but then again I'd probably have no idea where to look unless the seepage was obvious.
     
  5. JT 2011Prius3

    JT 2011Prius3 New Member

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    That's a good idea. Definitely worth a shot. Will put something together this weekend and send it up to corporate. If I get a response, I'll post the outcome here in case anyone else has a similar issue.
     
  6. Raytheeagle

    Raytheeagle Senior Member

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    Are you the original owner? Have an extended warranty?

    The leak will be on the passenger side of the car in the engine bay. The leak does not sound bad. The bulk of the spend would be for labor as parts will be minimal.

    I had the valve cover gasket seeping slightly. When I had the car at the local dealer, they saw it and it was covered under warranty. This was a $1600 job, with over $1300 for labor.

    If the leak isn't significant, I would live with it and just monitor.
     
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  7. ETC(SS)

    ETC(SS) The OTHER One Percenter.....

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    There's a saying in submarines:
    If you find water.....it's a leak.
    If the water finds YOU....it's a flood.

    Floods obviously require a different level of action/concern than leaks do.
    Leaks mean you have some cleaning to do.
    Floods mean that your kids might just be calling somebody ELSE Mommy or Daddy in a few years.

    SO.....if you really love your Prius and want a long happy relationship, here's what I would do:

    1. Contact Toyota of North America about this dealership and give them a copy of the estimate.
    The timing cover gasket is a known issue with G3s, and in a fair and just world this would be covered by a TSB and additional warranty coverage. Since the world is neither fair nor just, Toyota hasn't been media-shamed into punishing dealers that try to fleece their customers......yet.

    2. The timing cover gasket is supposed to keep bad stuff out (dirt, grit, etc....) and good stuff in (oil) and when one fails usually it's just like getting a cut on your finger. A little oil will weep out and sometimes a gritty, oily scab will form where the gasket is failing.
    Other times....when other gaskets fail, it's more like a gun shot wound.
    What your dealer is advising you to do is to have open heart surgery to fix a paper cut on your finger.
    OK....so the gasket is defective, probably because it's always been defective, and eventually it will probably have to be replaced.
    This should be about a $1500 repair....or actually.....it should be about a $200 repair but because the timing cover is deep inside the engine compartment, you have to remove lots of stuff to get to the $10 gasket - which leads me to the part where you should NOT get this repaired right away.
    The same crooks that wanted to charge you nearly FIVE THOUSAND DOLLARS to do this repair are the ones that you're going to trust to take lots of stuff out of your engine compartment and put it all back in without having left over parts or damaged pieces after they're done????

    No thanks.

    3. Is your car using oil? Do you check your oil every thousand miles?
    This will be a good excuse to start doing that.
    If the cut on your finger is really bad?
    It's going to bleed.
    You'll notice when you start leaving spots where you park (good job that you noticed that this is not presently occurring!!)

    4. Reduce your OCI (oil change interval) to 5K and monitor your oil level every other time you get gas.
    Personally?
    I'd go and look right now because anyone who is willing to try to fleece one of their customers out of that much money would probably try something like not changing out the filter- or use cheaper oil - or not fill it properly.

    Good Luck!
     
    #7 ETC(SS), Oct 7, 2016
    Last edited: Oct 7, 2016
  8. JT 2011Prius3

    JT 2011Prius3 New Member

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    I am the original owner, but I did not purchase an extended warranty. Thank you for the additional information on how to locate the leak or seepage. I'll take a look this weekend and see if I can determine the severity of it. Appreciate the response.
     
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  9. Raytheeagle

    Raytheeagle Senior Member

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    My pleasure. Monitoring will be key;).

    Good luck;).
     
  10. xliderider

    xliderider Senior Member

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    Our 2011 had the timing cover gasket replaced under warranty, as it was within the mileage limit of the engine warranty.

    If it wasn't under warranty, I would've just monitored the situation as it was a seepage, not a bad leak.
     
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  11. xliderider

    xliderider Senior Member

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  12. winner_downtheline

    winner_downtheline Junior Member

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    $4500!!!! That's daylight robbery!!! Bas*****!
     
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  13. Jimi1976

    Jimi1976 Active Member

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    Dealers are CROOKS.
    Go somewhere else, or DIY
     
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  14. exstudent

    exstudent Senior Member

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    Hopefully OP gets some relief from Toyota Customer Care.

    If he has been going to a dealership for some or all of his maintenance, I bet Toyota will provide some relief. Ideally 100%. 50% will be 2nd best.

    Fingers crossed for OP.

    EDIT.
    Just realized, OP should have insisted on seeing this "leak." Trust, but verify.

    Would spilling oil when refilling, possibly dribble down the side and onto of the timing chain cover?

    Hmm, conspiracy theory now, service is in cahoots w/ sales to steer high dollar repairs into a used/new vehicle purchase.

    Some people had an extended warranty that happen to work out for them. For the vast majority of people, it does not. Extended warranties are a high profit add-on, and high pressure pitch to those who don't know enough about cars. Extended warranties are written by insurance companies that know the failure rate of vehicle components and repair costs. The rules are written in their favor w/ all kinds of caveats. Extended warranties are like casinos: the house always wins.
     
    #14 exstudent, Oct 8, 2016
    Last edited: Oct 8, 2016
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  15. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    It should be 50% of something like $1700, not $4500.
     
  16. BZzap!

    BZzap! Senior Member

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    The proper way to analyzes an oil leak is to clean the area with a degreaser then add a tracing dye to the oil. After about a week of use, the engine can the be inspected with a black light for any telltale oil leaks. It's my bet that the dealer is blowing smoke up your tail pipe. Hell, without the use of a tracing dye, they are just guessing that there is an oil leak. My bet is that it's residual oil from a sloppy lube technician.
     
  17. JT 2011Prius3

    JT 2011Prius3 New Member

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    I am so grateful for the feedback from everyone. Thank you! Based on your advice, I'm going to start with three things:
    1) Reach out to Toyota North America. Having a dealer hand me a $4,500 repair estimate for a 5 year old vehicle with less than 100K miles is unacceptable, especially considering it's not a luxury, high-priced automobile. If they respond, I will post it here.
    2) Check/monitor the oil and seepage (if it even exists) myself.
    3) Get at least one other opinion from a certified Toyota repair shop.

    Again, thanks so much for your responses.
     
  18. ILuvMyPriusToo

    ILuvMyPriusToo Senior Member

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    Out of curiosity, what did they diagnose as the cause of the "check hybrid system" light and what did they do, in addition to the oil change?
     
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  19. 05PreeUs

    05PreeUs Senior Member

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    One very important point to remember when working with dealers is they are NEITHER owned nor controlled by the vehicle OEM - they are Franchised Dealers; aka: INDEPENDANT BUSINESSES. The factory has little, if any, control over the business practices of a dealer. That's why dealers like the franchise laws just the way they are, all the benefits and no real accountability.

    I would say that any "leak" worth fixing, much less needing to be fixed due to a risk of dirt/moisture entry to the engine, WILL PUT OIL ALL OVER THE PLACE! Obviously, that is not your situation and therefore the dealer is fishing for work!

    You stated that you are the original owner, time to find out how good your dealer is! Presuming you brought it to the dealer you purchased it from initially, for the oil change that caused this situation. My suggestion is to bring it to ANOTHER Toyota dealer familiar with Prii and ask them to check for an oil leak. My bet is that either none exists, or that the estimate to repair is 1/3 the previous quote. In EITHER case, a visit with the first dealer's GM would be in order.
     
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  20. Mendel Leisk

    Mendel Leisk EGR Fanatic

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    I see two issues: the degree of the leak, and the $4500 charge. The latter is way too high, several responders have already chimed in that $1600~$1700 is the going rate.