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Anyone else's insurance couldn't find the car on their computer?

Discussion in 'Gen 4 Prius Main Forum' started by TheChosenOne, Jan 14, 2016.

  1. TheChosenOne

    TheChosenOne Member

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    Location:
    Cali
    Vehicle:
    2016 Prius
    Model:
    Four Touring
    My insurance put the vin number in their computer and it showed like 4 or 5 models but it didn't say Four Touring. The closest thing was a 2016 TOYOTA PRIUS "C" FOUR 4D HB . Is it because the car is pretty new and it isn't in some insurance's system? So now I have insurance but looks like it's insured for the wrong car.
     
    #1 TheChosenOne, Jan 14, 2016
    Last edited: Jan 14, 2016
  2. bisco

    bisco cookie crumbler

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    sounds like they came up with the model C, pkg 4 four door hatchback, which would be the wrong car. but i'm just guessing. i don't understand how a vin can have more than one option.
     
    #2 bisco, Jan 14, 2016
  3. KennyGS

    KennyGS Senior Member

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    Which Insurance company?
     
    #3 KennyGS, Jan 14, 2016
  4. TheChosenOne

    TheChosenOne Member

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    Location:
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    Vehicle:
    2016 Prius
    Model:
    Four Touring

    State Farm
     
    #4 TheChosenOne, Jan 14, 2016
  5. bwilson4web

    bwilson4web BMW i3 and Model 3

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    Document it; send a copy to insurance, and; keep a copy. You don't want them to cover collision for a cheaper car.

    Bob Wilson
     
    #5 bwilson4web, Jan 14, 2016
    Iamjo20 likes this.
  6. TheChosenOne

    TheChosenOne Member

    Joined:
    Jan 11, 2016
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    Location:
    Cali
    Vehicle:
    2016 Prius
    Model:
    Four Touring
    I just let them know about the error
     
    #6 TheChosenOne, Jan 14, 2016
    bwilson4web likes this.
  7. Paradox

    Paradox Prius Enthusiast / Moderator
    Staff Member

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    Model:
    Five
    It may be because the car is so new. It happened to me when I got my current 2016 Volvo XC90. I got a 'First Edition' and it was one of the first vehicles to arrive in the US back in May of 2015. USAA didn't have it in their system when I called with the vin so they still insured it based on some other data as well as info they wanted from me like purchase price, options etc and updated everything once the vin did show up. It actually happened to most, if not all First Edition purchasers on the forum at the time, but it all got sorted out within a few weeks.

    Like the advice from others, keep tabs on it and document everything, but hopefully it sorts out in a little bit of time. If not, keep on em'.
     
    #7 Paradox, Jan 14, 2016
  8. TheChosenOne

    TheChosenOne Member

    Joined:
    Jan 11, 2016
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    Location:
    Cali
    Vehicle:
    2016 Prius
    Model:
    Four Touring
    Yeah that was the reason, the car was so damn new it wasn't in the system yet but everything is taken care of now
     
    #8 TheChosenOne, Jan 14, 2016
  9. iplug

    iplug Senior Member

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    Similar problem with the plug-in Prius. All of the insurance companies I called when the pre-orders just hit the dealers didn't know about this vehicle.
     
    #9 iplug, Jan 14, 2016
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