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2012-v Multi system-Navigation Cracked screen replacement

Discussion in 'Prius v Audio and Electronics' started by RustyDog, Jun 29, 2015.

  1. RustyDog

    RustyDog New Member

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    Vehicle:
    2012 Prius v wagon
    Model:
    V
    The screen on the navigation system cracked during what I would call normal use. I believe there was one to many taps to get the bogus and sluggish map to move on the screen. I was shocked when the screen suddenly cracked creating a spider-web. I was even more shocked when I went to the dealership to find that to repair the cracked screen, a. the whole unit needed to be replaced. This is not very 'green'. And b. the labor to install new system $115 plus the part $9,558.00 with tax totaled $10,270.37. This is nearly 50% of the present value of the car. One could almost consider the 'totaled' car with one finger. Anyone know either how to replace the screen for a navigation and front monitor display #86804 AVN (audio, video, navigation) model E7034 or the best way to find an aftermarket unit?
     

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    #1 RustyDog, Jun 29, 2015
  2. rdgrimes

    rdgrimes Senior Member

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    That screen has obviously been punched, but apparently that's a story you don't want to go in to.
    Anyway, the cheapest option will be from a junk yard or online parts seller. You need the entire head unit but since its the 7" HDD it will be hard to find and expensive. You have the ATP, so there are several systems integrated into that head unit.
     
    #2 rdgrimes, Jun 29, 2015
    Ama Rose likes this.
  3. Beachbummm

    Beachbummm Senior Member

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    agreed, most likely when the blue tooth didn't connect fast enough...someone needs anger management...he should pay the 10 grand and take it as a life lesson ...
     
    #3 Beachbummm, Jun 30, 2015
  4. rjparker

    rjparker Tu Humilde Sirviente

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    If it were me I would contact the local wrecking yards and have them use their networking system to find one somewhere in the country. They may not find one right now since the v with the upgraded navigation is relatively rare. As an alternative, you can buy part 8680447030 from several online Toyota dealers for $6700. Just google the part number and Toyota. Maybe your car insurance will cover it.

    So contact the wrecking yard and have them broadcast the part number and a description (12-14 Prius v radio/navigation system 5 button each side) since some junkyards might not immediately know the part number. Second I would setup an ebay search with email updates for "Toyota 8680447030" and wait until a used one shows up. Even a used one will probably sell high given the scarcity and the new part price point. Last resort, find someone who reads Japanese and have them find one online there.
     
    #4 rjparker, Jun 30, 2015
  5. RustyDog

    RustyDog New Member

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    2012 Prius v wagon
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    V
    The screen was not punched - a single finger did the spiderweb - but that aside, as it turns out, thankfully, there are a number of alternate nav audio systems available almost all of which are less than a tenth the cost of the part from Toyota. As a matter of fact, I wish I knew this prior to purchasing the car, since the after-market systems have more options. Other recommendations on line even suggested that it is definitely not worth purchasing the 'Hi-Tech package' since the after market systems are better and they would have a warranty.

    I guess it not outrageous to charge 10 times the amount to replace a part that comes through Toyota and I guess there are people gullible enough out there to recommend supporting such usery. I had not wanted the Tech package but it was a car they were trying to get off the lot since it was "last years model" - we received a modest discount we thought, but later found that it was no discount at all.

    In discussions with the dealer they are happy to replace the unit with whatever alternate system we find for the same labor price they quoted for the new part. I have seen others on the web with this same cracked screen issue - it is unfortunate that the screen cannot be easily replaced - such a waste.
     
    #5 RustyDog, Jul 3, 2015
    bisco likes this.
  6. rjparker

    rjparker Tu Humilde Sirviente

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    It would seem you might lose factory steering wheel controls including voice commands, hybrid status screens and some of the menu and hidden user diagnostics but would gain lower costs for replacement and perhaps map updates.
     
    #6 rjparker, Jul 3, 2015
    ems2158 likes this.
  7. Beachbummm

    Beachbummm Senior Member

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    you can always rent the same car with the extra insurance, swap the part go see a movie and say someone got into the rental and did the damage...of course I would never do such a thing myself, its just wrong :cool:
     
    #7 Beachbummm, Jul 4, 2015
  8. ems2158

    ems2158 Active Member

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    I understand how the screen could get shattered. I felt like punching my nav screen when was trying to pass through DC and it became totally confused and was routing me in circles. I don't know if it was because of outdated maps that did not have accurate road information or multiple lanes and overpasses that confused the GPS. We had to fall back on Google maps on the phone to get us going in the right direction.
    Even on relatively uncongested parts of I95 the GPS failed. It tried to route me off the interstate to parallel roads for no apparent reason.
    Let us know if you find a aftermarket head unit that keeps the functionality of the factory unit.
     
    #8 ems2158, Jul 4, 2015
    Last edited: Jul 4, 2015
  9. Ama Rose

    Ama Rose New Member

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    My screen looks exactly the same and I ain't gonna lie I punched the **** out of it. The nav system was erking my nerve and was taking me down a dirt path and some one way traffic circle. I honestly don't know if I want to replace the glass or buy a better system with decent nav. Thoughts and suggestions other then anger management cause been there done that.
     
    #9 Ama Rose, Jul 28, 2016
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