Won't start, "check hybrid system" on Gen III

Daughter's car in Ohio, 70k miles. Towed to dealer after attempting jump start. She was told it was "an internal power supply for the hybrid system computer" that failed, something they rarely see. First thing I thought of was the 12v, as the car is about a week shy of three years old. The dealer is hoping to get the part overnight, but is providing a loaner, supposedly at Toyota's expense.
My search resulted in failed inverter stories. Any suggestions or other input appreciated. I will update once she has a completed repair order from which to give me parts info over the phone or email, as I'm flying a bit blind for now.

 

Update: she got the car back today, repairs and loan car covered under warranty. Quoting from the paperwork,
"Check warning lamp on hybrid battery, car won't start."
"p3004 detail 800". (Would this be the code thrown by the computer for the malfunction?)
"R&R IPM PER EOE"
Parts:
Transistor Kit, P
Grease x 23 7884
Plug Kit, Inverter
Adhesive TSE3971
Seal Packing
Gasket
Unfortunately, at this time I can't determine the total labor hours involved from the phone picture I was sent, although it appears that they charged 3.6 hours for diagnosing the problem.
Just got a note from my daughter saying the service writer told her the cost would have been $4500.00 if not under warranty.

 

2011, purchased on 10/11/2011

 

My daughter asked the AAA guy if he was familiar with the Prius and he said he had jump started many. He did it directly to the battery, not at the underhood connectors. From what I have read here, cross connecting the cables severely damages the hybrid system computer, something I imagine the techs would have picked up on during the diagnosis. Yes, it was covered under the 8 year- 100k mile hybrid system warranty.

 

Thanks for the info. I don't remember her mentioning any recalls, but will ask her about it. She has had the car in to the same dealer where she bought it every 5k miles for service, so I would think they would have caught it even if she didn't bring the car in response to a written notice. She was indeed lucky to have it fail during the warranty, but now it makes us wonder what lies ahead once she passes the 100k mark. She is hoping to get ten years and 250k miles out of this car. Having to spend $4500 out of pocket would be difficult for her, if that is indeed what this repair would have cost. Even at close to $100 labor per hour, it seems high to me.
I read the notice on the recall, and in part it says if the inverter failed prior to the recall repair being done, Toyota would replace the inverter at no charge. Hers didn't go into "limp home mode" as described in the notice, but rather just wouldn't start. So for whatever reason, her car was either not part of the original recall or just didn't get the repair done earlier this year, or worse yet, had it done and still failed!

 

Upon further reflection, I wonder if the service writer said, "four to five hundred dollars" which seems more reasonable. I will have to ask her.

 

But the repair order only shows a total of 3.6 hours labor, and their rate is listed as $95 per hour. I originally thought the 3.6 hours was just for diagnosis. Hard to imagine something like 40+ hours labor per car with 70 thousand recalled. If you have any info on the letter, I would appreciate hearing about it. Do you know if there is a mileage limit extension as well?

 

I admit to being a bit confused on this issue. From what I tell from the repair order, only the transistors in the inverter were replaced, not the inverter itself. That sounds to me like the same work as would have been done under the recall, notice of which she never received, BTW. Is it possible not all the 2011 cars were subject to the recall? She has been at the same address, etc. since she bought the car, so that shouldn't have been an issue.
I appreciate the input from all of you.

 

Ok, thank you jd. I ran the VIN on Toyota's recall info site, and it shows nothing open at this time. Of course, if the recall service was just done and the dealer fed the info into the system, it should show the car clear of any recalls.
In an earlier post, I mentioned the high cost to Toyota for 70K vehicles. It was actually more like 700,000 cars in the recall. Damn bifocals! Or maybe just not paying close attention to what I'm reading?
Anyway, I will have my daughter look over her service records from earlier this year and see if she can find where the software upgrade was done. In any case, it sounds like she should be ok with this particular issue. I will also suggest that she contact either the dealer or Toyota directly to see if she has the extended 15 year warranty, which would put her mind (and mine) at ease.

 

Will do. She did have a recall done back in April. It was listed as "ECU Reflash." Is this related to the "R&R IPM per EOE" listed as the work just done?