Display problems - likely cause?

We're having the exact same symptoms and bought within a week of the time you mention.
Has your problem been resolved, and if so, how?

 

A couple of others have experienced this issue, too. It happened to me and the dealership replaced the radio unit. See Five weeks and now XM disappeared?!?!?!? | PriusChat

 

Same deal hear with 2011 29,000k just bought yesterday. Turn car off/on temp fixes. Will take to dealer and let you know. Heard it might have internal error code if checked -- not sure about that. Seems like fix is radio replacement.

 

I have a 2011 Prius that had the same problem. It appears to be a know problem with my service tech. When it happened I took a picture of the display and then drove to the dealership. It was still under warr. so no issue, they replaced the radio with a "reconditioned" radio. Found out it was not reconditioned when I went to attach my phone and someone else's phone and contacts were setup.

I call the prior owner of the radio, she programmed her home, to see why she returned it. Seems she is on her third radio, all had the same problem with the bad display. After speaking to the service manager, they were willing to replace the radio again given it was a repaired radio and not reconditioned. Decided to keep the one in the car, hopefully it was fixed correctly and i have another 3,000 miles under the warranty.

 

My 2012 Prius v MFD just started having similar problems as touch mode no longer works. The screen is locked until I either increase or decrease volume using steering wheel buttons. After changing volume then can change functions, such as going from audio to apps screen but screen will not respond to touch. Question, is there a rest button or steps to get the touch function back?

 

Just a follow-up, if the touch screen capability stops try and run the edge of a business card around the inside edge. Doing so should clear out any residual crud which keeps screen locked down and prevents the touch screen from working. Got this simple solution from dealership and their navigation guru.

 

Thank you cdrom for this simple fix!! Just fixed my own non-responsive touch screen using a business card. Took it in to the dealer this morning and they had no idea how to fix it other than replacing the whole unit (which they were going to price out and call me back about). This is brilliant. Thanks for sharing.

 

Wonder how much replacement of these things is gonna cost, once they're out of warranty.

 

I had the same problem for my 2010 Prius meaning the display is showing scrabble words
, resolved it by unplug/plug back in the 12v battery. I had to replace the battery, it happened to resolve the issue once and for all.

 

How much do those promotional offers for 250 business cards cost?