Lost Smartkey! Need help

I really think your out of luck until you get a new key from the dealer. The mechanical key only fits the doors. If there was a trick the car thieves would love it.

 

Ouch! I don't have any suggestions but they say the smart keys are expensive.

 

Having just experienced this myself, due to one smart key being stolen, you'll need to buy new fobs. They are expensive and not always immediately available because parts for the 2010 are so new.

• You still have your metal skeleton keys, right?
• Do you have the little metal tag with the key source code on it?

Not sure if this will work, but you can find fobs for the 2010 Prius on Ebay. Search for "2010 Prius" then look at the "accessories" listings. There were 2 for sale today. Confirm this with your dealership, or perhaps someone on PC would know definitively, but I think all you need is the actual fob since any skeleton key will fit in the housing. Perhaps there would be some minor fob programing necessary. If this works, it could save you a couple hundred bucks in parts.

 

Check with your insurance company about reimbursement for key replacement. A friend with a Toyota Camry Hybrid lost her key and her insurance paid for it (think it was her homeowner's insurance). Worth checking on anyway.

 

Hmmmm. The OP lost 2 fobs and there happens to be 2 fobs for sale on e-bay...

I'm thinking maybe no fob programming necessary at all!!!!

 

If I recall correctly, you need at least one key to reprogram the computer. If you don't have any programmed keys, you'll need a new computer.

 

A new computer isn't necessary. What needs to happen is the service department manager needs to call Toyota technical department from the dealer's phone with dealer indentification information and with the specifics on the Prius in question including VIN and key code. At that point Toyota technical provides an reinitation code to the service manager which relays it to the technician on the computer plugged into the Prius. At which point the computer clears out all previous information and allows the technician on the computer to program a new key fob.

Much much more difficult and time consuming than having an existing key fob to program off of, but it can be done and will save the expense of new computer.

 

It is curious. When I saw the fobs offered for sale, I actually thought one might be mine!

To clarify though, the fobs were being offered by different sellers, in different parts of the country. Additionally, one was "brand new" and the other one had "a miss-cut key" if I'm remembering correctly. And since I needed two brand new ones, this would not have worked for me. However, I did consider getting the "new" one to have on hand, just in case....

Homeowners insurance is a good call.

To the OP, best of luck to you!

 

Ya know, all in all, I really would prefer to have a regular mechanical key and a remote door opener than the magic fobs.

 

Come on dude, it is one of the nicest features on a sub 30K car. Hands full of packages its raining cats & dogs and all you do is touch the back of the door handle, no fumbling for keys. What you don't have pockets or a belly bag. What do mean it just bounced off. Its not meant to be carried clipped to your belt.

 

Does anyone happen to know the part number for the mechanical key (blank) for the 2010 Prius?

(One of mine fell off and is lost! I'm ordering parts for my Sienna, and would like to include a blank for my Prius).

 

The mechanical key for the Prius is laser cut and needs to be ordered from Toyota directly from the key code.

 

Glad to read the main poster having the same problem as us. That the Prius allows you to drive off without having the keys in the car is a huge technical oversight - and for the second time yesterday we ended up in the countryside unable to restart the car once it had stopped.
Only solution was to get the car trailered back to the dealership where they now want over £1,000 for a new computer! This strikes me as an incredibly bad deal - paying through the nose because of Toyota's technical decisions to not allow replacement keys to be created - even with the VIN number, logbook and proof of ownership available.

Toyota need to look at the both these issues: allowing cars to drive without keys; and not being able to get replacements without serious expense.

 

I'd get some another opinion about the computer.
It sounds like your dealer might be trying to profit additionally from your misfortune.

As ill-conceived as the SKS is for the Prius, I cannot believe that a new component is required if both fobs are lost or stolen. I think that I've read (in the US) that a long process is required, but that you do NOT have to replace anything but the fobs when you've lost both of the originals.
Refuse the repair and rent a car for a day or two while you sort this out.
You'll save money in the long run if my suspicions are correct.

 

Most home owners insurance policies have a $500 or a $1,000 deductible, so a claim is out of the question.

Also, a small claim is a no-no on home owner's insurance. It can lead to cancellation or higher rates.

Bite the bullet and have the dealer program two NEW keys, and make that a hard expensive lesson learned.

 

I have written a full account of the cost (£1.5k), why it's easier than normal to lose a Prius+ key, and what Toyota need to do to stop this happening:

What Toyota Should Do To Prevent Prius+ Drivers Getting Stranded And Fined Heavily For The Honour
Broken Capitalism: What Toyota Should Do To Prevent Prius+ Drivers Getting Stranded And Fined Heavily For The Honour

BTW: Toyota GB Customer Relations don't answer their emails ([email protected]) so go via Twitter @ToyotaGB

 

I don't think you should blame Toyota for your own mistakes. If you have more than two drivers, get a key for each driver before you lose both keys and always have them with you.

 

Fair enough - indeed, we are mostly to blame for losing the keys and more than happy to pay a reasonable amount to have them replaced. However, this is one of those situations where you encounter something that you feel is wrong (in this case, Toyota engineering a car to cost fabulous amounts for replacement keys, then not properly informing you that the keys are not present when the car is running) and want to a) help other people avoid the same and b) add your voice to get it changed.

Capitulating and paying Toyota £1.8k without highlighting the issues wouldn't have been the right thing to do.

We will, however, be far more mindful of the limitations of the car in future and look after our keys better!

 

Both my gen2 and gen3 cars have warnings on the dash if I try to drive without the keys detected.

The dealer should be able to re seed a new set of keys. Call different dealers and ask about that option, it's what knowledgeable dealers would so

SM-N900P ?