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Experience with Toyota (Traction Battery)

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by mlott, Apr 26, 2014.

  1. mlott

    mlott Junior Member

    Joined:
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    Location:
    New Orleans
    Vehicle:
    2005 Prius
    Model:
    N/A
    Tuesday (Apr 23, 2014) I went to my 2005 Prius to drive home from work. My dash had several indicator stay on.
    The RED triangle with exclamation point, the Amber check engine light, and a Circle with exclamation point surrounded by (()).
    Additionally, there was a green Prius shaped symbol with exclamation point on the monitor screen. I looking at the manual took the car immediately to my dealer. He couldn't look at it till the next day.
    Unfortunately, the service tech said I needed a new battery at $4250 installed. I saw on Prius chat about "good will" offerings from Toyota. All that Toyota could give me was $750 off. So, now I am having my car fixed for $3525 and should get it back Tuesday.

    I am unhappy that my batter system failed after only 9 years and 98,700 miles. I have consistently taken my car for oil changes/service ever 5000 miles.

    What are your opinions?
    Also, should I request that the dealer also replace the 12V battery now?
    By the way, my Prius 9th birthday is April 28,2014!

    Michael
     
    #1 mlott, Apr 26, 2014
  2. bisco

    bisco cookie crumbler

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    i would keep pushing for more help. others have had better luck, don't give up. if it's the original 12v, yes. all the best!(y)
     
    #2 bisco, Apr 26, 2014
  3. edthefox5

    edthefox5 Senior Member

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    Vehicle:
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    My opinion is There's alot of after market places to obtain a new Hybrid Battery hundreds if not thousands less than at the dealer.
    Really that should be your last place.
     
    #3 edthefox5, Apr 26, 2014
  4. mlott

    mlott Junior Member

    Joined:
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    Location:
    New Orleans
    Vehicle:
    2005 Prius
    Model:
    N/A
    I just got my Prius back today.
    Here is my rundown:
    1) Original quote from dealer was $4250
    2) After contacting Toyota 800-number - (good will amount $750 off) quote was down to $3525.
    3) Actual charge $2810 for my traction batter change.
    Invoice shows:
    Battery ASSY, HV SUP - $2588.67
    other items include cables, plug, wiring harness cover, etc - about $53
    labor - $597

    Invoice also indicates battery fan cleaned and filter added. Blamed the fan for battery failure.

    So, good news I have my car back.
     
    #4 mlott, Apr 30, 2014
  5. Okinawa

    Okinawa Senior Member

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    Of course it's not good that you had the failure but the total price you had to pay does not sound bad at all to me. At least that is a problem you don't have to worry about now.
     
    #5 Okinawa, Apr 30, 2014
  6. bisco

    bisco cookie crumbler

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    2012 Prius Plug-in
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    Plug-in Base
    i think they treated you fairly. added a filter, what kine o beast are you hauling around?:p
     
    #6 bisco, Apr 30, 2014
  7. JC91006

    JC91006 Senior Member

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    It seems the price of a battery replacement varies quite significantly throughout the United States. At the discounted $3500 price, I've seen this price offered from dealerships without the discount applied. Also the pricing structure is all over the place, very inconsistent. Some dealers will offer you the "warranty replacement" labor rate when Toyota gets involved, and some dealers will charge retail labor rates (which is significantly more hours).
     
    #7 JC91006, Apr 30, 2014
  8. ericbecky

    ericbecky Hybrid Battery Hero

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    Vehicle:
    2005 Prius
    Model:
    Two
    For a dealer-installed new pack that's not too bad a price. I have spoken to customers who have been quoted over $5,000! Outrageous!

    Independent shops like mine can do it for less than most dealers since often our overhead is lower. But again, yours was a pretty good deal with the extra $750 removed.
     
    #8 ericbecky, Apr 30, 2014
    PriusGuy32 likes this.
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