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I have a new service person

Discussion in 'Gen 3 Prius Care, Maintenance & Troubleshooting' started by jgilliam1955, Mar 20, 2014.

  1. jgilliam1955

    jgilliam1955 Sometime your just gotta cry! 2013 Prius 4.

    Joined:
    Mar 13, 2011
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    Location:
    Williamsburg, Virginia
    Vehicle:
    2013 Prius
    Model:
    Four
    Took my car for my 20K service. My old service person had left & he never fed me any extra stuff.
    This new person I was assigned came out & said I needed several items:
    A wheel balance $128 life time one time fee.
    A headlight alignment $79
    A gas treatment to prevent carbon build up $79
    A couple other items I can't remember.
    Now I am going to have to say no a lot.
    We will see. Overall I still like my dealership for now.
     
    #1 jgilliam1955, Mar 20, 2014
  2. NutzAboutBolts

    NutzAboutBolts Senior Member

    Joined:
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    Location:
    Bay Area
    Vehicle:
    2012 Prius
    Model:
    Four

    haha... and all of those things you don't even need... Pretty sad they're trying to up sale you on a lot of non sense.
     
    #2 NutzAboutBolts, Mar 20, 2014
    jgilliam1955 likes this.
  3. GrGramps

    GrGramps Active Member

    Joined:
    Jan 15, 2009
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    Location:
    Western North Carolina
    Vehicle:
    2012 Prius v wagon
    Model:
    N/A
    And now you know why your "old service person" is no longer there. He wasn't selling enough!;)
     
    #3 GrGramps, Mar 20, 2014
  4. mrstop

    mrstop PWR Mode

    Joined:
    Jun 22, 2012
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    Location:
    Cincinnati, OH
    Vehicle:
    2012 Prius
    Model:
    Two
    Ask them if they can do that while they grease the muffler bearing...
     
    #4 mrstop, Mar 20, 2014
  5. Mendel Leisk

    Mendel Leisk EGR Fanatic

    Joined:
    Oct 17, 2010
    56,671
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    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    That's such a 180 degree change in approach...

    Maybe talk it out with them, let them know you're not buying it. And if the persist: any other dealership nearby?
     
    #5 Mendel Leisk, Mar 20, 2014
  6. LeeB

    LeeB Junior Member

    Joined:
    Oct 31, 2009
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    Location:
    Henrico, VA
    Vehicle:
    2010 Prius
    Model:
    V
    It would be a bit of a drive for the OP in Williamsburg, but McGeorge Toyota in Richmond never tries to sell me anything beyond the oil change that I ask for.
     
    #6 LeeB, Mar 21, 2014
    jgilliam1955 likes this.
  7. retired4999

    retired4999 Prius driver since 2005

    Joined:
    Aug 11, 2011
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    Location:
    Eau Claire, Wi.
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    The first time I had service done, the service writer wanted to do a few things, I said is this need to keep the car with in warranty? He said, well no but, we recommend. I said well then we don't need it done do we. He has never asked to up sell me ever since. We get along just fine now after two years. He knows were I stand.
     
    #7 retired4999, Mar 21, 2014
    jgilliam1955 and jdk2 like this.
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