Toyota service

You forgot to add marring the wheels, messing with air pressure in the tires, none of which will have the same amount of air, washing the car with the same dirty brushes and rags used for far too long....the list goes on and on

 

I took mine for a 10k free oil change. They overfilled the oil ( about one inch over the top dot on oil stick). They used kungfu grip to screw in the filter housing. It was the last time I took it to T dealer.

 

I just can't figure out how some meathead could screw up a simple oil change. It ain't rocket science to change oil

Mike

Mobile on my SGH-i717

 

No need for name calling. Most lube guys are young, immature, and inexperienced. They are pushed to get cars in and out as quickly as possible. In our dealer, that's one vehicle every 45 min for oil change, tire rotation, and multi-point inspection. Mistakes happen.

SPH-D710 ? 2

 

Still does not excuse the errors. It is a failed system that encourged pencilwhiping tasks. Name calling justified.

SAMSUNG-SGH-I747 ?

 

I'm glad you are perfect and infallible. May we all bow in your presence oh mighty one.

SPH-D710 ? 2

 

Since when is it a bad thing to expect to get what you paid for? Guess we should be satisfied with a half assed job with no attention to detail.

 

So you hold lube techs to a higher standard than doctors then. They are much more educated, much better paid, and still make mistakes. At times, life threatening mistakes. But acting like a fool because an 18 year old kid overfilled your crankcase by a fourth of a quart, really? No you SHOULD expect a quality job, but most of you walk into a dealer with a chip on your shoulders anyway waiting to nail one of us for something trivial. I'm sure NONE of you have ever made a mistake at your job, so I apologize on behalf of all dealer staff for our inability to be anything other than ignorant meatheads. My 13 years experience, numerous ASE and Toyota certifications, and 3 Quality Champion awards must mean I don't give 2 craps about my customers.

SPH-D710 ? 2

 

The complaint certainly isn't aimed at you personally but at the dealer management that fails to properly train the techs who perform the oil changes. There's just no excuse for overfilling the oil or mangling the wheels while rotating the tires. These techs should be taught the correct way to do the job. And the fact that they're high school aged kids should be more of an incentive for management to show them how to do their job as they wouldn't or shouldn't be expected to be flawless without some over the shoulder mentorship.

And it amazes me how no matter what car dealership you go to, the same mistakes happen. The dealer wants to maximise profits and cut corners leaving the customer to suffer. Our time is just as important as yours and we're not getting paid to sit and wait.

 

Yea no doubt Paul. Nobody said anything about your shop or you. Look at it from our side, you bring your car in for an oil change and find out later it was over filled which we both know can lead to the crank frothing the oil which is death to the bearings. I surely would think you would be upset as well.

You know who I am and I hope you know that I would never ever direct negative comments to you as you have helped me many times in the past on car stuff.

Hope your day goes better,
Mike

 

Now you look at it from my point of view. On a daily basis we deal with customers who freak out over the "horseshoe" light(TPMS), who bring their car to us to put air in their tires to get said light off, who tow their '07 Prius to us because the smart key button was depressed and didnt know they could put the key in the slot to start the car anyway(original owner 75k miles). Customers who call us weekly to find out how to jump start their car (usually Prius owner) whom I direct to the page in the Owner's Manual explaining such. I could make you a list every day of ignorance from the public regarding their vehicles. I could also make the assumption based on MY experience that the general public is too ignorant to even operate their car much less critique me on servicing it. I however won't assume that soley based on my daily encounters. Works both ways.

SPH-D710 ? 2

 

I totally understand what you are saying. My family is in the car dealership business and as such I have had many opportunities in the service department listening to some customers over the years. To say working there would be hectic may be a bit understated

Glad to be retired now
Mike

 

I have screwed up plenty to be sure.

My biggest problem with dealerships' model is that they encourage halfass work. They only get paid for the "book hours" If they get it done in half of the time, they just doubled the pay. It is a failed model.

With your attitude nothing will ever improve or change.

 

How does it encourage halfarsed work? If I make a mistake and have to do the job again, I don't get paid twice. The only way you make good money is to beat the book time and do the job correctly so you don't have a come back to do for free. I'll work on my attitude when you walk in my shoes for a day sir.

SPH-D710 ? 2

 

Get 'em dog! My fingers were itching bad on this one, but this is your fight...for now.

 

When I was purchasing my Prius, the salesman was so excited and amped up that while he was showing me the car, he opened the door really hard into another brand new Prius parked next to it and put a big door ding in it. He just kept going, didn't even bat an eye.

This was at Hanlees Hilltop Toyota, Richmond California.

Dealerships really don't care about the cars.

 

Yikes, did your car's door loose any paint or just the other car?

Mike

 

It wasn't actually my car, just another one I was test driving on the lot at the time.

I don't know if any paint was lost but interestingly I did see some touch up paint contractor touching up cars on the lot while I was there. They are very careless with the cars.

 

Sad, I wouldn't buy from them. It sure isn't hard to open up a door and never touch the vehicle beside it. In my mind I feel dinging another vehicle is a blatant disregard for other peoples property.

Mike

 

You said it! It's careless and shows no respect for anyone elses property. Typical of the general population but you'd think an employee at a dealership could exercise a bit of caution.