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Entune data doesn't work, audio and calling work fine

Discussion in 'Prius c Audio and Electronics' started by BJ_EVfan, Jun 24, 2013.

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  1. BJ_EVfan

    BJ_EVfan Member

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    I saw another topic here from a year ago, but it didn't really have any answers on this issue. I just bought a Prius C Three, it has the Entune app and it simply won't work with data. Works great for music and phone, just no data. I have TMobile and tethering with WiFi is an option that works great on other devices as its part of my cell plan.

    Have any of you come up with resolutions to this problem?

    There's something peculiar about how it fails, if I completely disconnect both Entune app on the phone and re-login, as well as disconnect the bluetooth and re-establish the connection, for a few seconds data does work as I sync the Entune app with the car radio/computer system. I will hit "Weather" and it'll load current conditions, but then the data immediately fails for any other task. Bing has worked momentarily as well, but then almost immediately fails after the first few moments of loading.

    As long as the Navi works fine (which it does), I'm not super worried, but it would be nice to know that these other features I've paid for and are included on the vehicle work as they are supposed to.
     
    #1 BJ_EVfan, Jun 24, 2013
  2. HotDogWater

    HotDogWater Junior Member

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    What kind of phone? If it's an iPhone, entune won't work over Bluetooth, and you'll need to plug it into the USB port of your car.
     
    #2 HotDogWater, Jun 25, 2013
  3. BJ_EVfan

    BJ_EVfan Member

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    I have an LG L9 Android based phone, TMobile is my provider, I have data tethering and WiFi included. Its not a problem from my service provider end, the device works perfectly when I tether a USB cable to a computer or use the WiFi as a hotspot.
     
    #3 BJ_EVfan, Jun 25, 2013
  4. PriusC-illa

    PriusC-illa Member

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    Is the Entune app running continuously on your phone or does it time out?

    How to Pair an Android

    At the end of this video it states that the Entune app "must be the current active application on the phone and in a listening state"
     
    #4 PriusC-illa, Jun 25, 2013
  5. wmo168

    wmo168 Member

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    What version of Entune you running on your system, the newest is v2.3 which you need to update at the dealer which it fixes a lot of issue.
     
    #5 wmo168, Jun 25, 2013
  6. BJ_EVfan

    BJ_EVfan Member

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    I don't know the version number, will have to check when I get to the car this evening.
     
    #6 BJ_EVfan, Jun 25, 2013
  7. BJ_EVfan

    BJ_EVfan Member

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    I leave the app running and active, and it still occurs.
     
    #7 BJ_EVfan, Jun 25, 2013
  8. PriusC-illa

    PriusC-illa Member

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    I'm pretty sure the latest version is 2.2, unless they've released another update in the last couple weeks...
     
    #8 PriusC-illa, Jun 25, 2013
  9. ztanos

    ztanos All-around Geek!

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    It was either at the end of last month or the beginning of this month. 2.3
     
    #9 ztanos, Jun 25, 2013
  10. PriusC-illa

    PriusC-illa Member

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    Wth I just had it updated to 2.2 a few weeks ago :mad:
     
    #10 PriusC-illa, Jun 25, 2013
  11. ztanos

    ztanos All-around Geek!

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    Sorry, 2.2 is the newest... been playing with too many Google phones today... :(
     
    #11 ztanos, Jun 25, 2013
    PriusC-illa likes this.
  12. PriusC-illa

    PriusC-illa Member

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    lol no problem
     
    #12 PriusC-illa, Jun 25, 2013
  13. BJ_EVfan

    BJ_EVfan Member

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    Does the data work for you both? What kind of phones do you have?
     
    #13 BJ_EVfan, Jun 25, 2013
  14. PriusC-illa

    PriusC-illa Member

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    Yes, I have an iPhone 5, had a 4S too. I have to use the cord though.
     
    #14 PriusC-illa, Jun 25, 2013
  15. ftl

    ftl Explicator

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    iPhone 4, iOS6, data working fine through USB.
     
    #15 ftl, Jun 25, 2013
  16. BJ_EVfan

    BJ_EVfan Member

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    So how do you get data to work through the cable? I assume the same could be done for Android.
     
    #16 BJ_EVfan, Jun 25, 2013
  17. PriusC-illa

    PriusC-illa Member

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    I plug the phone in, then launch the Entune app. The Head Unit asks me if its ok to connect to the internet via my phone, I hit yes and it displays that it has been connected.
     
    #17 PriusC-illa, Jun 25, 2013
  18. BJ_EVfan

    BJ_EVfan Member

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    I have tried to plug in via USB, nothing happens with Android. There's a few options on the phone when you plug it in, such as charge only or storage, and I choose storage so it can access the phone. So, anyone else in here have an Android they have been able to successfully connect via USB or Bluetooth?
     
    #18 BJ_EVfan, Jun 25, 2013
  19. Zephyr7

    Zephyr7 Member

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    Android you do it over the air to get entune. Plugging it in will not work.

    Apple - it will only work with a Cable as the adv here is it charges. I was told Designer didn't want to do iAP over Bluetooth as it drains the battery fast in the end you have to plug in it.
     
    #19 Zephyr7, Jun 26, 2013
  20. BJ_EVfan

    BJ_EVfan Member

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    My next stop is the dealer when I get a chance to get the upgrade, I have version 2.1.
     
    #20 BJ_EVfan, Jun 26, 2013
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