Entune is the worst!

Are you plugging in via USB or trying to work via Bluetooth?

 

3 mos. ownership and haven't even tried it.

 

What version of iOS are you running?

 

Are you running iOS6 on your iPhones? I don't have Entune but have read about folks having issues connecting their iPhones running iOS 6 to Entune.

Here's a link to that discussion:

iPhone 5 Bluetooth phone problem | PriusChat

 

We haven't missed Entune, which isn't compatible with the WinPhone. Still, the WinPhone BT pairs, plays, hand-free calls, passes thru voiced text/SMS msgs as audio, and does voice to text/SMS replies. What else does Entune do?

 

There's known connection problems with iOS 5. The iOS 6 phone - is it running the ENTUNE app when you hit INFO/APPS -> Apps? Do you see the app on the phone respond by going to the "Disconnect" screen?

 

My guess is, it is user error. If you want to use Pandora, make sure you choose Bluetooth as your audio source. Make sure you also have good internet service. BTW, try unplugging the USB connection and just use Bluetooth.

 

Though I have issues as well, after getting it setup it(Pandora through USB) is working consistently, 80-85% of the time. This is the car audio first system that does this so I don't have a reference. Of course it can be better but.. it's ok.

I have had more issues trying to use it via BT.

 

There is no fix, unfortunately. And apparently Toyota (Japan or USA) don't give enough of a crap to do something about it. Seriously! I bought a 2013 Prius V/5 on March 28 from a Mid-Atlantic dealer. I have developed some complaints about it, one of which is this crappy Entune system.

Like you I have an iPhone 4S. I have the latest iOS on it. It matters not what I'm running it on: iPod mode or BT mode; Entune App on or off. The results are the same. Sometimes it works, sometimes I get the spinning blue disk of death. It's very inconsistent. I now keep a log in the hopes that someone at Toyota develops a crap and wants data.

I complained to my dealer. They threw up their hands, telling me other customers complain about the same thing, but they can't do anything. Call Toyota USA, they say. So I called Toyota USA technical support, opened up a trouble ticket. They tell me they are aware of the problem. They say it's an incompatibility with iOS 6, and they are working with Apple on it. I don't believe it for a minute. I know developers at Apple. They know of no such work or reports. So, I'm stuck. And you're stuck, too.

The best advice I can give you is to call Toyota USA tech support at 800-331-4331. Report the issue. They will try to steer you towards their stupid "how to use Entune" videos. Persevere! Insist on talking to someone who is an Entune expert with the iPhone. I got a tech who gave me some temporary work arounds. They don't work all the time. But it's a small measure of help. Try this: Start the car with audio off, and the do not plug the iPhone in. Make BT the source. Turn on BT then music or a podcast on the iPhone. Once it starts playing, plug a genuine Apple iPhone power cord in. 50% of the time it will switch to iPod mode and work. Sorry, but you're screwed the other 50% of the time.

But do call Toyota. Make your issues known. Don't give up! The more of us that call, the more the message will ring clear. Maybe they will listen if enough people insist on better quality.

 

When we bought our Prius v last year, there was a known issue that required you to connect Apple phones through the USB. Are issues present with just the USB connection alone? Sucks there are still issues almost a year later....

 

It is funny we have a Cadillac and Mercedes in the household. They both came with specific attachments to plug in your Apple product. I'm leaning towards more of an issue with Apple on this one. I used to buy Windows Mobile phones, and switched to buying Android based phones, staying away from Apple, (too expensive/high maintenance.)

 

A Nokia Lumia 900 WinPhone connected to the Prius USB port with either a charge/data cable or a simple charge cable triggers an over-current warning dialogue on the audio panel, which then shuts down the Prius USB port. No other USB/USB2.0/USB3.0 port on any other device to which the Lumia has been connected has ever triggered a similar warning or result. There has to be something nonstandard about the Prius USB port.

 

Entune has no love for WinPhones, or at least that's what I know.

This is over-current protection. Maybe it's just a little too sensitive in the Prius, or maybe the phone is used to pulling a little more than usual current/has less resistance than usual in the charging circuit. The charging adapters usually say specs for output. I would compare that of the Lumia 900 with others and see if there is a difference. My Samsung S3 does not cause this on the Prius USB port. Can't exactly blame the car if other phones aren't widely being reported as having the same issue. I would start to diagnose by taking that phone to another Prius and see if this happens...

 

USB/USB2.0/USB3.0 standards are USB standards. Prius USB standards clearly differ.

 

Do you know that the Lumia is in standard spec, and the Prius is not? Why isn't this happening to a lot of other phones?

SCH-R530M ? 2

 

The fact of no squawks from any other device to which it has been connected via USB -- desktops, laptops, NAS drive, Garmin, smart-tv -- suggests to me it's the Prius USB.