Can't speak for other dealers since my last Toyota ownership was 23 years ago. Recently I had to take my Prius in to get an alignment (lowering springs), and the experience was absolutely wonderful. Made the appointment on line using their web site, booked the specific time I wanted to go in. First was greeted by a gang of greeters, then the service adviser, they got me in and out all in a very friendly and professional manner. Up to par and better than most all the European car dealers with cars costing 3x more. Just was amazed at how much have changed, and I am very impressed. The dealer I went was Puente Hills Toyota.
I could not agree more, recently had my Prius serviced. Everything went like clockwork. Very professional, no upsells, vehicle was washed when done. They even had a courtesy Sienna take me to work in the next town. Very impressed. Work was done very well.
I'm jealous of you guys and the good service you get. I just broke 30k on mine last week so had it into the dealer today. Since free maintenance is over and I can do the tires, air filters, etc on my own, I scheduled just a standard oil change, usually $29.95. When I check in and verify the price, they say no, it's $59 for the full service, equates to the 30k. They explain that they no longer just do oil changes and that tire rotation, inspections, etc are included free in this now-$59 oil change. I took it anyway, still a good thing to have done, but I will call around Monday to see if this is a new Toyota practice. They washed mine too but I had to complain again that the techs do the oil and tires, then afterward they check the cabin filter and drive the car around, with the super light colored interior, without obviously cleaning their hands. I think I'm just going to go back to doing all my own maintenance again.
And one time the BMW dealer gave me a Chevy HTT or whatever you call it as a loaner, one of them PT cruiser looking things. It was the ugliest car I've ever seen! As expected I didn't give the service experience a very good review afterwards, they haven't tried to stiff me with one of them ugly things ever since.
Always check the Toyota dealer website for service specials before getting your service. Most always you will see 10-15% savings coupon. In addition to this, the last time I went I was given a $10. duncan doughnuts card promo! A nice touch.
When we purchased our 2013 the dealer told us all of the service for 3 years I think is all free. First oil change is set at 5000 miles, which I thought was refreshing because all the free dealer service for European cars don't kick in until the car is at 10,000+ miles.
I got stuck renting a Chevy HHR years ago on a business trip. It was purple, we called it the Clown car! Never again. I will definitely check for coupons. After thinking on it, I realize It's still a win, I did my last car, a Corolla, every 5k on my own for $30 in parts. Now the Prius every 10k with more services for $59 and I don't have to crawl under it. Hmm...
