Questions for the first 5000M service.

1. I didn't need to you just go right in.
2. I would assume its available at any authorized dealer. Maybe call to be sure.
3. Yes they will work on your car. Rotate tires and check fluids.
4. Took me about a half hour. Make sure they reset the maintenance required light. They forgot to do it on my and I had to go back down to the dealer.
5. I did not receive a rental.
6. I wouldn't skip out on this free service.
7. SAme as above.

 

Call the dealer and Make an appointment wait around an hour for the car to be completed.

 

I made an appointment, would have taken about 45 minutes they said, but I had them do some extra work, so I took their shuttle to work. Any dealership will do it. Because I drive so little, I waited 8 months for my car to reach 5,000 miles and had to pay for the service ($18.95).

I don't believe doing it yourself will void the warranty, but you may want to keep some sort of proof that you did it. But it's free at the dealership, so unless you don't trust them or just really like doing your own, I would just have them do it.

 

Wait a minute, why should we be penalized for taking longer to put in that 5,000 miles? That totally sucks. If they try to charge me for my free service, I will raise all holy hell.

 

I'm sure the $18.95 was for the "extra work" you had them do. The way you worded the sentance gives the impression they charged you for free service because it so long to get to 5000 miles

 

The free service is 6 mo/5000mi whichever comes first. It is in my service manual that way and also on toyota's online owners website Toyota Online Owners Manuals and Service Manuals . I have not heard anyone wanting to do the work themselves as waiting in the waiting area is still faster then doing it yourself overall if you have a competent dealer and schedule an appointment. As for charging for a free service, they did get paid by toyota. I would have a talk with toyota on getting a reimbursement as even at 8 months, there was no reason to charge you for the free service. Now if you have extra work done, yes they would charge for that work.

 

So if my car was nearly 6 months old, but only had 2,000 miles on it, the dealership would still have to give me this service for free? Is that correct?

 

Yes as long as you do not exceed the time or mileage requirement.

 

I'm not a fan of Dealer waiting areas but they have come a long way. The dealer where I live has free Starbucks, great free Pasteries, free hi speed wifi so bring your Tablet, and a few big screens. My tolerance is a good hour or 2 than I'm getting stir crazy. Saturdays seems to be a mad house, but if you can get off work early on a week day about 3:00 PM you can get in and out quickly. I sometimes skip the free car wash which speeds up the process.

 

The $18.95 was absolutely not for the extra service, which was covered under warranty and completely free.

It was explained to me that Toyota says 6 months/5,000 miles, whichever comes first. I had assumed they wouldn't be that strict about it, but they are. At least my dealership was. She did try to push it through for me, contacting her boss to request it, but they wouldn't do it. She said they can stretch it to seven months, but no further. They offered to bump me to the 10,000 mile service instead. I opted to pay the $18.95 and go back at one year for the next service. (I had already planned to do the oil changes at one year intervals, I just thought it was stupid to rotate my tires at 3,000 miles.

If it had been more expensive, I would have put up more of a stink, and probably gotten taken care of. As it was, I could afford it, I didn't follow the guidelines, and the woman helping me tried to do it for me. So, meh. I was super annoyed, but didn't want to waste that much emotional energy on it.

 

If you take it in by six (or maybe seven) months. If you want to try to wait, I would contact the dealership specifically and see if they are willing to do it. If they say they will, get it in writing.

 

I haven't gone for the 5K mile service yet, but I went for the 1000 mile inspection. They did it while I waited, and I got a goodie bag with reading lights, velcro ankle strap/pocket, hand sanitizer... all in one of those reusable grocery bags.

 

I skipped the 5K "check-up" because I didn't want to wait a two-hour window to rotate the tires and check fluids.



Yeah, my dealership has one of those foo-foo coffee machines that grinds the beans fresh for each cup, a 60-inch LCD TV, sofas, free wi-fi, pastries, cookies and clean rest rooms - but guess who monopolizes it all. The sales dudes.

 

Interesting. In Australia, you get a free 1000km/1 month check up only. The proper service interval is then every 10000km/6 months, none of which is free - rather the "Toyota Service Advantage" kicks in and the first 6 (ie. up to and including the 60000km/36 month service) are A$130 each.

These can each be claimed up to 5000km or 3 months before or after they are due.

One difference with us is the oil and filter change is required every 10000km/6 months.

 

For kicks I would call another Toyota Dealer in town and ask them if that is there policy as well. If they say no I would put all the maintenance through the more flexable and Customer Friendly Dealership. My guess is Toyota Corporate does not care, but this Dealership is trying to maxamise revenue at every opportunity with some dealership onlt rules. Also Toyota Customer advocate can override any policy and pay out. I have seen them approve warranty work after the warrenty period expired. To me it is worth a call to see what you working with. I have exited from places and severed relationships if I feel I'm being taken advantage of. A good service rep will be your advocate and try to get thinks like this approved.

 

The only other thing they do is check and top off fluids, I think? But they didn't even do that?