1. Attachments are working again! Check out this thread for more details and to report any other bugs.

Fuel gauge not Registering

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by ppimd, Jun 7, 2012.

  1. ppimd

    ppimd Member

    Joined:
    Apr 22, 2012
    122
    15
    0
    Location:
    Maryland
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    I pumped 7.4 gallons of gas into my prius plug-in and the fuel gauge does not register the gas going into the gas tank. The gauge was down to four bars and after the gas was put in it did not change. The trip odometer has me at 114 miles left, on what I measure as 10.4 gallons. Toyota care was contacted and is trying to figure out what to do next ad are two Toyota dealerships who have never heard of such a thing before.
     
  2. Paradox

    Paradox Prius Enthusiast / Moderator
    Staff Member

    Joined:
    Sep 22, 2005
    29,110
    8,591
    201
    Location:
    USA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    Was the car off when you filled up? Have you made sure the gas cap is clicked properly 'tight' and driven the car a day or two so the car gets cycled on and off a few times?

    I only ask because maybe it was a fluke, it will reset properly after some on/off cycles and never happen again saving you the time/effort of going to the dealer, making calls etc. If it continues without resetting itself I'd be interested in what the cause was once they find it.
     
  3. ppimd

    ppimd Member

    Joined:
    Apr 22, 2012
    122
    15
    0
    Location:
    Maryland
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    Problem with the car, all required steps followed, Toyota field engineers, interested in seeing the car.
     
  4. Paradox

    Paradox Prius Enthusiast / Moderator
    Staff Member

    Joined:
    Sep 22, 2005
    29,110
    8,591
    201
    Location:
    USA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    Other than following steps, my question would be, have you driven the car a few days/on-off cycles/couple of miles say 20-30 since this has happened?
     
  5. ppimd

    ppimd Member

    Joined:
    Apr 22, 2012
    122
    15
    0
    Location:
    Maryland
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    Update , went to a second gas station, and I was able to pump 7.4 gallons into the car. The exact amount pumped in at the first station.the gauge now reads full. I contacted the first station who checked the pump log, and found nothing unusual. The mystery continues.
     
  6. Jozo

    Jozo PIP PIP HOORAY!

    Joined:
    Mar 14, 2012
    145
    27
    5
    Location:
    Sacramento
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    My first thought is why the heck are you using so much gas!!!???o_O
     
  7. ppimd

    ppimd Member

    Joined:
    Apr 22, 2012
    122
    15
    0
    Location:
    Maryland
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    Good question, defies logic, the mystery of the plugin.
     
  8. chesleyn

    chesleyn Active Member

    Joined:
    Mar 27, 2012
    596
    158
    0
    Location:
    Los Angeles
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    Sounds to me like the pump was working and you were charged for gas you did not receive.
     
  9. bielinsk

    bielinsk Gremlin

    Joined:
    May 4, 2012
    505
    115
    0
    Location:
    Anaheim
    Vehicle:
    2013 Chevy Volt
    Model:
    N/A
    At the first station, when you pulled away, did you notice a large puddle on the ground that was previously not there?

    You did use the door on the left side of the car, not the right side correct?

    I would log a report with the police, they may have other complaints from this gas station if they are indeed doing something shady.
     
  10. Paradox

    Paradox Prius Enthusiast / Moderator
    Staff Member

    Joined:
    Sep 22, 2005
    29,110
    8,591
    201
    Location:
    USA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    The reason I asked if you drove the car a few days/on off cycles etc was because all too often these type of things fix themselves without trips to the dealership, time off from work etc. And it seems it did in this case.
     
  11. Tracksyde

    Tracksyde Member

    Joined:
    Sep 21, 2011
    1,429
    761
    0
    Location:
    So Cal
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    Thats what it sounds like to me too
     
  12. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,133
    50,050
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    did you get a receipt for the first gas?
     
  13. ppimd

    ppimd Member

    Joined:
    Apr 22, 2012
    122
    15
    0
    Location:
    Maryland
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    Yes,I have a receipt for the first and second fill ups. I now notice a sloshing sound in the back. Anyone else hear that? I'm concerned about something amiss with the fuel tank.
     
  14. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,133
    50,050
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    i haven't noticed anything like that. sounds a little scary. i would get it to the dealer asap.
     
  15. ppimd

    ppimd Member

    Joined:
    Apr 22, 2012
    122
    15
    0
    Location:
    Maryland
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    Does the fuel tank have baffles? I decided not to drive the car until I get this sorted out. Gas and 4.4kw of electricity don't mix
     
  16. LenP

    LenP Member

    Joined:
    Oct 17, 2011
    257
    69
    0
    Location:
    Morris County, NJ
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    I'd get to the dealership fast. The gas should make no sloshing sounds, and it still sounds like you didn't get any fuel at your first fill up. Why are you needing so much gas in such a short time?
     
  17. ppimd

    ppimd Member

    Joined:
    Apr 22, 2012
    122
    15
    0
    Location:
    Maryland
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    I'm in rural Delaware right now, dealership visit not an option, not driving it is only option.
     
  18. Paradox

    Paradox Prius Enthusiast / Moderator
    Staff Member

    Joined:
    Sep 22, 2005
    29,110
    8,591
    201
    Location:
    USA
    Vehicle:
    2014 Prius v wagon
    Model:
    Five
    If I'm in my garage and I use my hand to push the car back and forth, yes I can hear the fuel moving around in the tank. Sorry, but I don't see a problem for extreme concern, that's just me. Do whatever makes you feel safest which for you is not driving the vehicle until it can be further diagnosed.
     
  19. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,133
    50,050
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    mark, what do you think happened here? he pumped 7 gallons and paid for it, gauge did not register, pumped 7 more gallons and paid for it, gauge did register. am i missing something? did the first pump work electronically but not pump any gas? i don't think it's panic time but i think i missed something here.
     
  20. ppimd

    ppimd Member

    Joined:
    Apr 22, 2012
    122
    15
    0
    Location:
    Maryland
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    7.4 gallons pumped in twice, 2 hours apart. The car may have triggered something in the gas station pumping apparatus. No matter, the dealer needs to fully inspect the fuel system from fuel hatch door to tank and dash sensor. Then we will all know the answer.