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Help with Past Record Display

Discussion in 'Prius c Care, Maintenance and Troubleshooting' started by Ashley7, Apr 24, 2012.

  1. Ashley7

    Ashley7 Active Member

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    So under past record, you can switch between multiple screens by pressing the Trip button. It saves the records for the entire time the car has been driven, Trip A, and Trip B. The overall past record works fine. However, Trip A and Trip B do not appear to be updating at all.

    One trip shows only mileage for first and second place, and third is blank. It doesn't ever update with new mpgs (in fact first and second are quite low). If I go to that screen at the end of a drive, it shows, for example, that my current mileage from that trip is number one (down the at the bottom), but never updates the actual record.

    The other trip has no records at all.

    I was planning to keep one trip going without resetting it, so that I can monitor overall average mileage. The other, I plan to reset with each tank. So I've already reset it once, and it still is not recording.

    Is this a setting I need to change? Has anyone else had the same issue? I hope I've explained myself well enough.

    Help!
     
    #1 Ashley7, Apr 24, 2012
  2. Ashley7

    Ashley7 Active Member

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    I suppose 96 views and no replies means no one else has this issue?

    I just saw "Past Record can be reset" in the manual...I assume that will reset all of the info... But it seems to be my only option at this point, as I'm not seeing anything else about it in the manual. Best to lose all the data early on, I suppose. All that would really be a bummer is losing the monthly average, but I've only had it a month.

    In case there are any interested lurkers, I'll report back on whether it works when I have a chance to try it.
     
    #2 Ashley7, Apr 25, 2012
  3. jdcollins5

    jdcollins5 Senior Member

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    Are you resetting Trip A and B? The past history updates each time you reset Trip A or B. I use Trip A for my tank refill information and reset at each refill. I normally only use Trip B for trips.
     
    #3 jdcollins5, Apr 25, 2012
  4. Ashley7

    Ashley7 Active Member

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    Yes, I reset Trip A when I filled my tank recently. No change to the Past Records display :/

    I swear cars these days need to come with a technical support hotline :rolleyes:
     
    #4 Ashley7, Apr 25, 2012
  5. jdcollins5

    jdcollins5 Senior Member

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    The only other thing that I can think of is are you doing a complete refill with greater than 5 or 6 gallons. I remember reading where the gas gauge will not reset sometime without at least 5 0r 6 gallons.

    Other than that I would take it to the dealer and let them fix it.
     
    #5 jdcollins5, Apr 25, 2012
  6. SquallLHeart

    SquallLHeart The Techie Guy

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    there's two different things... monthly average, and personal best..
    you have it set at personal best if you're seeing the 1st, 2nd, 3rd thing on the screen.

    i keep trip B as my running average from when i got the car (and don't plan to ever reset that).. and pretty much runs parallel with the odometer, miles wise.. and then use my trip A for my tank.

    i don't really use past records since i usually just check how my mileage is just by cycling thru the trip readings.
     
    #6 SquallLHeart, Apr 25, 2012
  7. Ashley7

    Ashley7 Active Member

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    Yes, sorry, I was referring to the Personal Best screen. Monthly average only came up because I assume resetting past record will get rid of that info. But as I said, it's only been one month, so not a big deal if that is the case.

    I use my trips the same as you, Squall. Would just like to be able to see the personal best for the tank each time.

    I've only filled once, and it was over 8 gallons. And I reset it manually, so that shouldn't be an issue. Thanks for the suggestion, though.
     
    #7 Ashley7, Apr 25, 2012
  8. Ashley7

    Ashley7 Active Member

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    Well, resetting the past record through the settings screen didn't fix it. It did delete all Personal Bests on all three screens, but my trip home for lunch was only recorded on the main ODO Personal Best screen, and not on either Trip screen. If anyone thinks of anything, I'll be glad to hear it. I doubt the dealers know the ins and outs of little things like this this early on, but I may try giving them a call at some point.
     
    #8 Ashley7, Apr 25, 2012
  9. Koolfreak

    Koolfreak Junior Member

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    Same thing here... third is black and not updated...
     
    #9 Koolfreak, Apr 28, 2012
  10. Ashley7

    Ashley7 Active Member

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    Glad I'm not the only one. I just sent an email to Toyota. Not sure they're really meant to handle inquiries like that, but I'll let you know if I hear anything back.
     
    #10 Ashley7, Apr 30, 2012
  11. kun1he2

    kun1he2 Junior Member

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    I believe the Trip A and Trip B personal best numbers are buggy - it can show really weird impossibly high numbers right after a trip rest - which then calls for another trip reset to remove the numbers... :(

    Thus, I'm only using the ODO personal best numbers now - but then again, there's this annoying 99.9km/l (probably 100mpg for you folks in the US?) best score that shows up whenever you drive for a short distance without kicking in the gasoline engine - and it will be stuck at top position, eventually you'll probably end up with 99.9 (or 100) at the top 3 - until you do clear all your past records... sigh...

    Will be great if these can be corrected in future firmware upgrades... if any... ?
     
    #11 kun1he2, May 1, 2012
  12. Ashley7

    Ashley7 Active Member

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    ^Yep, that's my issue. The overall top three is always going to have these numbers that don't actually mean anything. 99.9 mpg from when I changed parking spots? Don't really need to see that one.

    A neat feature would be if you could set a threshold for number of miles driven per trip, so that if it's shorter than a certain length, it doesn't get counted in the personal best. Getting picky with my features now :)
     
    #12 Ashley7, May 2, 2012
  13. Ashley7

    Ashley7 Active Member

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    Response from Toyota:

    Thank you for contacting Toyota Motor Sales, U.S.A., Inc.

    We are sorry to hear of your concerns with the display of your Prius c. We do not show a Special Service Campaign or recall for the condition you described, and thus do not have specific insight to provide. If you feel you have a failed or broken component, our recommendation is to allow your Toyota dealership to evaluate the system and assess if it is working correctly. If there is a dealership we can contact for you, please let us know.

    We have documented your comments at our National Headquarters, where they remain available for review from the appropriate departments. It is through feedback such as yours we are able to monitor and improve upon the quality of our product.

    If we may be of further assistance, please contact us via email or by calling 800-331-4331. We are available from 5 AM to 6 PM, Pacific Time, Monday through Friday, and from 7 AM to 4 PM Saturday.

    We have documented your comments at our National Headquarters under file #1205031266.

    Robert Browning
    Toyota Customer Experience
     
    #13 Ashley7, May 3, 2012
  14. kun1he2

    kun1he2 Junior Member

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    I'd be glad if they simply ignored 99.9 records... :)

    Anyway, thanks for logging this and the Trip A/B issue with Toyota.
     
    #14 kun1he2, May 3, 2012
  15. caryanne

    caryanne Junior Member

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    I just reset Trip A for the first time, it shows up on my past records (55.1 mpg for my first 400 miles!). Trip B is still blank, since I haven't reset that one yet. I'm pretty sure it's independent of when/if you fill your tank. Try resetting trip A after every trip you take....if there's still a problem, take it back to the dealer and see if there's a reset they can do for the computer system?
     
    #15 caryanne, May 4, 2012
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