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Squeals like a pig

Discussion in 'Prius v Main Forum' started by zylona, Jan 15, 2012.

  1. seilerts

    seilerts Battery Curmudgeon

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    It's not rust, it is pads and hardware. It is common for Prius rotors to rust from lack of use, but the Gen III TSBs are definitely for defective pads etc. This is probably the same exact thing. The only way to get a TSB out the door quickly for the V is to complain vociferously at your dealer. Do a few hard stops in Neutral before visiting your dealer, so that you can show them that there is not a spot of rust on the rotors, yet it still makes noise when cold.
     
    2 people like this.
  2. zylona

    zylona Junior Member

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    The V is at the dealers now. Did talk to the service manager at length last night. After really going into detail about the issue, he now believes there may be a mechanical problem in the braking system. He did ask me to ask all of you who have may have experienced the same issue I am for dealer information so he can call your dealer for some input. He says the Toyota Regional Service Rep offered no help so he is hoping a dealership who has resolved an issue such as we are having will be the answer.
     
  3. The Electric Me

    The Electric Me Go Speed Go!

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    So you've gone from "This is normal and there is nothing we can do about it" to "There -May Be- a mechanical problem in the braking system"?

    Then he asks YOU to do the leg work on providing him with leads to discover what it is? SORRY..but IMO that's not YOUR job.

    Finding out what REALLY is wrong or not wrong with your brakes SHOULD be his job.

    I think I'd feel better with the simple contention that it is normal and there is nothing that can be done than the vacillation from that's "normal" to "maybe there is a problem" but HELP me find out what it is....and how to fix it.

    If the noise is routinely reproduceable? Then how hard should it be for a tech worth his salt to be able to look at the brakes and "know" exactly what is causing the noise?

    Sorry if I sound harsh..but I don't like that response.
     
  4. zylona

    zylona Junior Member

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    Just looking to get the car fixed. The service department would have no problem following up with a dealer who has experienced the same issue. I was the one who suggested posting here hoping to get some information. He didn't ask me to do anything. Not a big deal. Or so I thought. At least I know where to go if I want to be scolded for trying to help. Sometimes things aren't so black and white and this one may be a gray area. Again, or so I thought.
     
  5. The Electric Me

    The Electric Me Go Speed Go!

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    Sorry, I'm not "scolding" anyone. I sincerely hope you get your issue resolved, or if it is a design flaw, this becomes the genesis of a TSB...

    It's NOT that I'm scolding you. It's just I wouldn't feel good about a dealership that evidently 1st tells you a problem in "normal" and then changes tune and say's well "maybe it's a problem". It either is a resolvable problem or it is not.

    I can only react from what YOU are saying your experience has been.

    I'm glad you are gathering information. But in your previous post you clearly made it sound like HE was asking you to do the leg work on gathering information.

    If you want to do it fine. But diagnosing the problem and finding the solution IS suppose to be the dealerships/Service Departments job. You are the owner and the customer.

    Prius Chat is a wealth of information and a great place to determine if there is a similarity or trend developing either positive or negative.

    So I'm NOT knocking you for looking for the answers, but I am knocking your service department for evidently changing their diagnosis, and then evidently asking you to discover the answer.
     
  6. zylona

    zylona Junior Member

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    I simply asked for someone who may have had the same issue as I described to help me. Having been buying new cars for about 25 years now I am well aware of how the patron/service/warranty process works. Didn't really need the information.

    FWIW: the noise they were believing that I was complaining about was normal brake noise. This is not my issue. Since describing it more clearly to them, they do believe there is a problem but cannot duplicate the noise. They can understand my description but the car is not cooperating so they can confirm.
     
  7. parnami

    parnami Member

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    Can't you record the sound on your cell next time it happens?
     
  8. seilerts

    seilerts Battery Curmudgeon

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    Can you leave it overnight so they can try it after a cold soak?
     
  9. The Electric Me

    The Electric Me Go Speed Go!

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    I sincerely wish you the best of luck in resolving all your issues whatever they may be, and using whatever procedure or tools inwhich you feel comfortable.
     
  10. zylona

    zylona Junior Member

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    Yes, I did that twice now but this issue seems to be weather related as well. It must be cold and we have had some better than average temperatures here in Delaware this winter. I am keeping an eye on the weather and will drop it off once the ambient temperature goes below freezing. I have heard it above that but it is sporadic. I am also taking my video camera with me when I drive it in hopes I can catch the sound on the camera.

    Thanks for the suggestion though.
     
  11. zylona

    zylona Junior Member

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    I am putting my video camera in the car and will record each time I start out with it in hopes it will cooperate. Could this car be possessed??????
     
  12. parnami

    parnami Member

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    The Video cam sounds good. I only suggested the cell because everyone has it with them at all times. Most people, me included, forget the video/pic ability until it's too late. I'm sort of hoping your car IS possessed. That would reduce the likelihood that I'll have a similar problem with mine at some later time.
     
  13. zylona

    zylona Junior Member

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    Update:: I was able to capture the sound using my camera's movie function. Played it for the service manager and service technician and both confirmed the sound. Neither had a clue what could be causing it. They sent a copy of the file to the upper crust in Callifornia for review. Both the service manager and service tech have been with Toyota for more years than the Prius has been around and neither have ever heard this particular noise in the past. The service manager does want to experience the sound in person though so he is going to drive to our home (about 6 miles) at 8AM every morning until he does. Not that he doubts the noise is there but he feels if he can hear it in person he may have a good idea of where it is coming from although I am positive it is coming from the rear and since the sound does disappear when they foot brake is appllied, it is a brake problem. But then, I am not a factory trained Toyota Prius specialist like he and the tech are.
     
  14. zylona

    zylona Junior Member

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    Update 2/7/2012... Dealership called to advise that Toyota has notified them that they have recognized this anomoly as Toyota has received other complaints. Toyota is researching the issue, cause and remedy and will issue a TSB when resolved. Probable cause is expansion of the emergency brake workings at the brake end. Other reports are similar to mine - cooler weather, higher humidity seems to bring it on. We continue to experience "the noise" regularly but never when the car is at the dealership. No matter, Toyota now recognizes the issue.
     
  15. 360texas

    360texas Member

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    2nd try. Made a copy of this last page thread. Gave it to our Toyota of Fort Worth dealership Service Manager. He read it. Thanked me for providing a copy of this thread segment. Said that he would call me [provided our telephone number] when they receive the TSB notice.

    When anyone learns that this TSB has been released.. please drop us a note here in the forum.

    Again, thanks for your help

    dave at 360texas.com

     
  16. sidsprius

    sidsprius New Member

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    Picked mine up 3 weeks ago and been hearing the same Squeals. Live in Boston and temp was about 38 this morning. Seem to notice more when its damp. It only last only a few min. I'm going to call the dealer on Monday see what they have to say. I will let you all know what they tell me.
     
  17. papaRich

    papaRich New Member

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    My Prius V-3 has a pulsating tone when doing what you say. There is one note per rev for about 300 feet and stops. Not all the time, so I captured it on my camera video. The dealer supposedly broke down the RR brake. Still noisy and I am garage kept.

    I found the reason when installing rear mud flaps after the dealer said it was at the regional level to tell him what to do. Theere is a tight spot when turning the rotor by the lugs that is not felt when the tire is on. The leverage and mass of the tire mask it. There is no play in the calipers but I nudged it to minimum hard spot and noise is diminished. The LR has equal drag all the way around and no noise. I am getting 40MPG so am surprised that there is drag. There is no pulsing when braking so you can imagine the precision that must be maintained to get rid of this noise.

    Why can't Toyota recognize a rotor that is not true or that has thickness variations? I suspect that with wear on the rotor it COULD go away. But if the calipers stay tight to the rotor - as opposed to older Chrysler or Toyota rotors I have dealt with - the noise will continue. Give me a flat plate, precision blocks and a micrometer on a stand and I could diagnose further. But in any case, what good are the anti-rattle springs or have they been eliminated?
     
  18. 360texas

    360texas Member

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    Update 30Mar2012 Fort Worth Texas 10am outside air Temp about 78 degree F.

    I was backing our Prius V5 out of the garage with foot riding lightly on the brake pedal and the squeel is still there.. squeel goes away after 2/3rds way down the drive way.. and gone completely when I am out on the street.

    No word from our dealership shop manager.
     
  19. papaRich

    papaRich New Member

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    See my reply above. Your dealer should be able to feel the uneven force to turn the rotor by the mounting studs. The tire masks the difference in force when rotating. It is most likely an improperly machined rotor. Tell your dealer to replace the rotor and there should be even drag from the brake pads.

    Let us know what he does. He should not have to wait for a TSB if they feel the variation in drag. I have not confrinted my dealer yet. Maybe I will call Torrance CA again in the hopes of speeding things up.
     
  20. shilgadiack

    shilgadiack Junior Member

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    I started getting the "grinding" sound this weekend just after hitting 1000 miles. I took it into my local dealer and they checked it out. I am the first V owner they have that has brought the car in for this complaint. They said that Toyota is aware of the issue, gave me a case number and said that once the Toyota technicians find the problem that I can come in for service. Currently they say that it not doing damage to the car or any saftey issue, just an anoyance. Hopefully if enough people take in their cars Toyota will resolve the issue quicker.