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Wow - What a bad plug-in experience at Toyota RSM!

Discussion in 'Gen 1 Prius Plug-in 2012-2015' started by ready1, Nov 23, 2011.

  1. ready1

    ready1 New Member

    Joined:
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    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    Although I am a long time lurker, I registered today to share a terrible experience when trying to order a plug-in with delivery at Toyota Rancho Santa Margarita, CA.

    I placed and confirmed the order for my plug-in with advanced trim on Thursday morning.

    I missed the dealer's call and and returned it on Friday. I left a VM. From then on the dealer was MIA.

    I got no call back. I checked in and realized my order has now been cancelled. When I called to follow up, the sales manager actually laughed at me on the phone. I guess they don't need the business.

    This would have been my second prius purchased at that dealer.

    I'll be placing a new order at Carson Toyota through the referral program. (Thanks Danny!)
     
    #1 ready1, Nov 23, 2011
    2 people like this.
  2. moolman

    moolman Member

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    #2 moolman, Nov 23, 2011
  3. Danny

    Danny Admin/Founder
    Staff Member

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    Plug-in Base
    This is exactly why we created the Certified Dealer program. I'm glad Carson could help you out!
     
    #3 Danny, Nov 23, 2011
  4. The Electric Me

    The Electric Me Go Speed Go!

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    Glad it sounds like it's going to work out for you despite your negative experience.

    I guess my only thought is I wonder how someone rises to the title of "Sales Manager" with such a horrible attitude.

    A repeat customer, who obviously wants to purchase an expensive vehicle with you and you laugh at them?

    Well sometimes it's advantageous to know who you DON'T want to deal with...
     
    #4 The Electric Me, Nov 23, 2011
  5. NYPrius1

    NYPrius1 Active Member

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    Ready,
    WoW, I Feel your pain.
    Seems like there are 2 kinds of dealers.
    High Volume - Low Service and Low Volume High Service.
     
    #5 NYPrius1, Nov 23, 2011
  6. Roadburner440

    Roadburner440 Member

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    Two
    Sorry about your experience with them. Sounds like us when we went to get the Volt.. First dealer was total crap, and did not take seriously (high volume dealer).. Drove 40 miles away to a low volume dealer I never heard of and got excellent service! Heck got about 3 free tanks of gas in our Prius from them due to small paperwork errors on their part (Ally is apparently very picky).. Glad to hear you found a good dealer in the end though.
     
    #6 Roadburner440, Nov 23, 2011
  7. skm009

    skm009 Member

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    III
    Or High Volume because of High Service
     
    #7 skm009, Nov 23, 2011
  8. iRun26.2

    iRun26.2 New Member

    Joined:
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    2012 Prius Plug-in
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    Which would be Dianne... :)
     
    #8 iRun26.2, Nov 23, 2011
    1 person likes this.
  9. cashcorn

    cashcorn New Member

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    RSM Toyota is a total bait switch dealer. There internet ads are all fake! I followed up with a phone call complaint to the Attorney Generals Office in CA. I hope that sales manager gets fired!!:juggle:
     
    #9 cashcorn, Nov 23, 2011
  10. bfd

    bfd Plug-In Perpetuator

    Joined:
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    Location:
    Close to SDSU in the Far Southwest Corner of Cali
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Advanced
    This happened to me too. At least the sales people didn't laugh. They were absolutely clueless about the event, though, so I felt like I was in some strange alternate universe while I was trying to get them to understand what I was talking about. It's frustrating when the customers have a better understanding about the process than the dealer does.

    Luckily for those of us here at PriusChat, we know that Dianne can help when other dealers can't.
     
    #10 bfd, Nov 23, 2011
  11. bisco

    bisco cookie crumbler

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    lucky for those of us who live in california. but i should give a plug to ben koller at acton toyota in mass (priuschat certified). when i wasn't getting anywhere with bernardi, he offered to take over the process and was very helpful and knowledgeable about the process. i wish i lived closer to them. an hour in new england is like a day in california.:p
     
    #11 bisco, Nov 23, 2011
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