New Prius has been in shop longer than it's been in my garage

Sounds like the damage to dome light, sun visor and weather seal was caused by shoddy dealer work when installing the leather and homelink mirror. I've forgotten where Bluetooth microphone is, but if it's near the homelink mirror that could've been where it was damaged.

Don't go back to that dealer.

 

Stay away from that place once they fix the Bluetooth and find a different dealer to take in for regular service. The Bluetooth button may be on the steering wheel, but the microphone is elsewhere, likely near where the rear view mirror is.

 

Things happen. I got another brand recently and its bluetooth didn't work, they couldn't figure it out at pick up so I brought it back the next week for repair. You'll be good once htey sort these issues out.

 

Bluetooth microphone is just forward of the dome light switch, right in the same area as the other stuff they damaged. I don't think they should be poking around the switch in the steering wheel they might break something in there too.

This is apparently all due to unprofessional, sloppy workmanship. I would recommend staying clear of this dealer if you ever get your car fixed. Unfortunately one of the problems people run into with this kind of service department is that they tend to break two things for every one thing they fix.

For future reference I think it is usually better to buy a car with the options you want factory installed. Dealer installed options can be a real pain.

 

My 2010 has never been back to the dealer and it has 63,000 miles on it.

You should have picked up a IV with leather and homelink as a standard feature.

 

I never get options installed by dealer unless they are warranted by the manufacturer. Some options are only warranted by the installing dealer and you have no recourse if they don't work correctly. But it doesn't sound like a big deal. They should be able to figure the thing out in no time.

Does make you question the quality of work at this dealer.

 

it reminds me of the time my father bought a 1965 XKE jaguar, $8,000 @ the time. it was a jaguar dealer in manhatten, NY, the dealer showroom was victorian, and must have cost a fortune to decorate. any way a week after he got it ,he brought it to a auto custom house that installed an arbarth exhaust system for $600.for parts alone. two weeks after that, the standard transmission developed an oil leak. he brought the car back to the dealer. (they had it for three wks) they tried to take the tranny out from underneith, destroyed the custom exhaust system, broke four exhaust manifold bolts, and stripped the rest. they still couldn't get the tranny out. then they attacked it from the inside. they ripped the headliner, stripped more bolts holding the seats in, ripped the leather on one seat and ruined the rug. when he went to pick up the car, it was still leaking, and they never did get the tranny out,plus it was in worse shape when they started. it broke his heart, and he sold the car shortly after. the sad part is i have seen more of this kind of stuff happen in my life. and in short watch very carefully who you are buying from.

 

These are all parts they had to disassemble to install the mirror. Here's the instructions, it doesn't appear to be a very easy job. http://www.toyotapart.com/PT374-47100.pdf You might want to look over the other parts they had to disassemble to see if anything else looks wrong. I prefer to avoid dealer options, because the factory is better at what they do. Your dealer doesn't seem to be very competent. This mirror is also something I'd like, but considering how much has to be disassembled to install it, I think I'd rather not.

 

This dealership isn't City Toyota in Daly City is it?

 

Yes, I really wish I had the homelink buttons. I carry 2 different garage door openers, and they don't fit on the visor because it's too thick. This mirror would help a lot. But, I decided not to spend a couple thousand extra to get it (I didn't really want most of the other things in the IV package, I'm fine without leather seats). That dealer installed mirror doesn't even fit my solar package, I have a different dome light due to the sunroof switch. But, the solar package is available with the homelink mirror if you buy them together in the Prius IV.

 

I have a 2010 Prius IV and it does not have Nav. It was an $1800 option and I couldn't see that much for it. Do the 2011 Prius Four's all come with Nav?

 

No. The Region orders the cars from Toyota. If they don't order a base Four then you won't find one in their states. For example, in NJ you won't find a Five-NAV so if you want one you'll have to find it in a state beyond our Region.