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Rear cup holder comes off very easily. Dealer: That's normal

Discussion in 'Gen 2 Prius Main Forum' started by 4G63, Aug 11, 2010.

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  1. 4G63

    4G63 I quit boosting

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    This has been an issue for a long time. The entire panel behind the center compartment with the cup holder would just come off for no reason. When if first happened, I was driving and it just felt right off. I snapped it back in place and it looked tight. But every now and then, it will just come off itself. Everytime I snapped it back in place but with just a little tap from the side of the cup holder, it's off again.

    I've had it and I told the service advisor about the problem as I brought the car to the dealer for an oil change. The guy claimed he has never seen anything like this before and called the service manager to take a look. Then they looked at other gen2 priuses they had. Almost everyone of them came off with just a tap from the side. One of them required a little more effort but it's still very easy to take that off.

    Then they told me it's normal since all Priuses they checked are like that. "We didn't design it, we just fix it".. Well that's true but that sounded a little irresponsible. They ordered a new part hoping it will get it fixed. Lucky it's still under warranty. I'll see what's next.

    I think this is a manufacturer defect. I really didn't expect something like this from a Toyota. We rarely use the rear seats. Even when we did, I'm pretty sure the cup holders were not used, or being put on a heavy load or anything. Has this happened to anybody?
     
    #1 4G63, Aug 11, 2010
  2. qbee42

    qbee42 My other car is a boat

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    It's never happened with our Gen II.

    Tom
     
    #2 qbee42, Aug 11, 2010
  3. bisco

    bisco cookie crumbler

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    i had a 5 gal. bottle of water on the floor of the back seat and when i went around a corner, it tipped and hit the side of the cupholder and snapped it off. i thought i broke it, but it popped right back in. no problem since then. it seems to be fine with full drinks in it, but may be designed to come off easily with pressure from the side?
     
    #3 bisco, Aug 11, 2010
  4. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    The clips that hold it in are pretty standard. But you really have to have them pushed in all the way for the clips to snap and lock in, which doesnt seem the norm from the factory. I actually ordered a new one when mine fell off because I thought the clip was broken. As I waited for the new one, I snapped the old one back in and pressed firmly. It now wont budge, and I have a new spare. :)
     
    #4 2k1Toaster, Aug 11, 2010
  5. Tideland Prius

    Tideland Prius Moderator of the North
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    I don't recall hearing an issue like that on PriusChat (I've been here for long time now), however, what you've described doesn't seem out of line. It's mostly plastic and most parts are snapped on, rather than screwed on (plastic tabs save weight over screws). Heck, it's easy to disassemble the passenger side of the dash with no tools!
     
    #5 Tideland Prius, Aug 12, 2010
  6. 4G63

    4G63 I quit boosting

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    right i can understand that but it seems to be overeasily to come loose which looks like a defect to me. sometimes it would just come off when i drive the car over a bumpy road.
     
    #6 4G63, Aug 12, 2010
  7. Boo

    Boo Boola Boola Member

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    That shouldn't happen. But there's no design defect. I think yours is either broken or not snapped in fully. On my Gen II, and as others have noted, it requires a pretty hefty tap (like with a knee or a 5 gallon water bottle) for it to come off.
     
    #7 Boo, Aug 12, 2010
  8. a_gray_prius

    a_gray_prius Rare Non-Old-Blowhard Priuschat Member

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    Long time, no see 4G63. :wave:

    I just checked my cupholder panel - it's pretty secure. Good luck getting it fixed.
     
    #8 a_gray_prius, Aug 12, 2010
  9. Stev0

    Stev0 Honorary Hong Kong Cavalier

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    On my Gen II it comes off pretty easily. Fortunately, it goes back on pretty easily, so I don't care.
     
    #9 Stev0, Aug 12, 2010
  10. V8Cobrakid

    V8Cobrakid Green Handyman

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    mine falls off too.. get new clips
     
    #10 V8Cobrakid, Aug 12, 2010
  11. samdaman

    samdaman Junior Member

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    Mine came off once. It was open at the time, and got a pretty hard knock from a suitcase against one side. It did not appear damaged, went back easily, and hasn't come off since.
     
    #11 samdaman, Aug 12, 2010
  12. Tideland Prius

    Tideland Prius Moderator of the North
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    Ok.. now that shouldn't happen.
     
    #12 Tideland Prius, Aug 12, 2010
  13. Lsegovic

    Lsegovic New Member

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    Where did you order the part? I just when today to the dealer and I knew mine was broken, they said " just snapped in" ? which is a lie because I knew the piece was broken!! They know about the issue just playing dummy like with the supposed ABS pump noise!! the guys in the TOYOTA dealer acted like he didn't care, they are prepared to say no to everything
     
    #13 Lsegovic, Aug 27, 2010
  14. a_gray_prius

    a_gray_prius Rare Non-Old-Blowhard Priuschat Member

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    Judging from my experiences, that's because they don't. :mad:
     
    #14 a_gray_prius, Aug 27, 2010
  15. 2k1Toaster

    2k1Toaster Brand New Prius Batteries

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    eBay is my friend. :) It was brand new, wrapped in plastic, and had a Toyota part number sticker on it. I am guessing some employee who sells things online at their discount rate, but that is just a guess...
     
    #15 2k1Toaster, Aug 27, 2010
  16. Lsegovic

    Lsegovic New Member

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    Thanks I will keep searching on ebay! BTW I'm trying to find a website that sells toyota parts for 2010 prius with the blowout images? do you guys know if there is any available? when I had my accord I was constantly buying parts online to replace the broken ones to keep the car in good shape, they must have also the plastic cup holder and the console in leather and any other plastic parts THANKS!
     
    #16 Lsegovic, Aug 28, 2010
  17. wenwilwa

    wenwilwa Junior Member

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    We bought our Gen II Prius used a year ago and the back cup holder is contantly falling off. And now that I think of it, when we test drove another used Prius, the back cup holder fell off that one too.
     
    #17 wenwilwa, Jun 10, 2012
  18. bisco

    bisco cookie crumbler

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    they don't fall off when closed.
     
    #18 bisco, Jun 10, 2012
  19. bisco

    bisco cookie crumbler

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    probably why they eliminated it in the gen III and went with the rear center armrest cupholders. i miss mine tho, it was easy to reach from the drivers seat.
     
    #19 bisco, Jun 10, 2012
  20. 06matador

    06matador New Member

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    I have a 2006 Prius, and my rear cup holders fall off constantly- the whole back panel falls off and I have to snap it back on. It has been doing this since the car was new.When I pointed it out to the dealer, they were completely unfazed. Very annoying....
     
    #20 06matador, Jun 30, 2012
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