$50 for reverse beep at toyota richardson, tx

Good News! You have 4 Toyota dealerships within 10 miles (10 dealerships within 20 miles) so you never have to deal with them again.

 

Yep, go to a different dealer. He was feeding you a bunch of lies.

 

Yet another reason I LOVE my scanguage II! Reverse beeps, seat belt beeps, etc can now be programmed for the GenIII.

 

Call Toyota Customer Service and complain. It's a 15 minute procedure. They plug their TSI laptop to the under dash port of your car, select the menu item to be changed, click, save and test the changes made and you're done.

 

You should report them to the regional management, what crappy customer relations. Toyota El Cajon did all my programming, car wash as part of my first oil change and they would have done it free anytime I brought the car in for just that.

 

I know I'm the other side of the pond and dealers do things differently, but my dealer just plugged their computer into my Prius and selected the relevant menu and switched it to just a single beep when reverse is engaged.

They also didn't charge me for this - or for the coffee I had whilst I waited

 

Hearing things like this really bother me, and I'm not just talking about Toyota, infact my dealings have mostly been with Honda and Nissan Service departments. I actually have been pleased "most" of the time with dealership service...but there have been a few issues.

Once bought a brand new small Nissan Pick-up, the headliner was pulled out in a spot. Luckily I caught it the day I was buying and got them to agree to fix. They told me they would order a new headliner and call me to install. About a week later they tell me it (the headliner) was in, and to bring it in for repair. I do. About an hour later I get my truck back, drive home, in 1 evening the headliner has pulled out in the exact same spot. The next day when I return, the service advisors admits that they NEVER ordered a new headliner, that all they did was try pulling my old one back and NOW they would order a new one...I was so mad.

I hate to be a jerk, but I have found that if the Service Department and the Sales Department are in anyway physically connected you can sometimes gain bargaining leverage by simply raising your voice, clearly stating your problem and why you think it's unfair or wrong and slowly drifting towards the sales floor. The last thing a dealership wants is potential buyers hearing disgruntled new owners complaining.

In cases like yours you have to wonder why? What's more valuable? A one time $50 charge or building a potential lifetime relationship with a new owner?

Small adjustments, what I call comfort adjustments, my experience is most Service Departments will be more than fair in handling.

 

My reset was done by the Service Manager at my dealer's shop about 3 months after I bought the car and for free. While his computer was hooked up to my car he even went through the options with me, asking if I wanted anything else changed. I think it took longer to boot up his computer than it did to hook it to my car and the whole process was less than 10 minutes. It really doesn't work to have it done when you pickup the car as you don't know for sure then just what you'll want to have changed.

I agree with everyone else here- find a different dealer but also contact Toyota and tell them what happened and why you want to change your dealer of record. I'll bet you will get a refund and an apology from the Richardson dealer!

 

I feel that most dealers or at least the ones I have had a misfortune to deal with is all they want is your cash and the jack up all the thing they do with your ride. My sis take her 2008 camry to gault toyota in endicott, ny for all he service including tire rotation and spin balance. The last time she went to get them rotated (mind you it's every 5K) they told her the back pads are metal on metal and she will need new pads and rotors. She only has 60k on the car and you would thing they would of notice the back pads needed to be replaced before it got that far. She has never had the front pads replaced. Oh boy a lady always get taken advantage of at the dealership.

 

??? I thought you needed the Mongoose with Toyota software to program the Flash ???

Are you saying you can now program with the Scanguage? Also, can you reprogram keys (I bought an extra on Ebay - but need to program it).

 

I took mine in yesterday to have the reverse beep changed and the seat belt beep turned off. There was no charge. I bought the Prius on 12/7/09. I didn't even know about these customizations until a week ago.

Different dealer, different policy.

 

See, for example, post 57 of this thread: http://priuschat.com/forums/gen-iii...discussion/64406-scangaugeii-work-2010-a.html for the reverse beep coding.

The scanguage II can send chunks of commands to the ECU, it is just a matter of somebody figuring the commands out one by one. You just set up an xgauge (custom gauge), display it, and the command is sent. It might be send me the trip mpg or turn off that dratted reverse beep.

Not aware of any connection to the keys with it, though.

 

OP Jeebus,
You may have some success if you contact your sales person/manager. Explain to them your total dis-satifaction with being charged $50 for a service that you can not find any other dealership charging for.
When I called to get the reverse beeper turned off on our 2nd Prius, the service dept gave me the run around about how it was a safty liability issue and they would not do it. I promptly called the dealershipd sales manager, who had emailed me his info as a new customer "if I ever had any questions" type email, but he wasn't in so the assistant floor manager that was in on both my purchases picked up the call. To make a long story short, I was in the next morning with both cars, to get the reverce and seatbelt beeper in the white car and the seatbelt beeper in the blue car turned off. Went right to the front of the line with many appoligies and was in and out in 20 minutes.
I do hope you get your $50 back + a free oil change or two!!!

 

I bought my Prius from Toyota of Richardson. It is my second Prius purchased from them and our third car from them. I asked for the reverse beep to be removed before I took delivery. They had forgotten, but did it before I picked it up. I agree with a previous poster. Go back over to your salesman and see what he can do for you. I personally seem to get great service from Toyota of Richardson as they do surveys after every visit and want to get perfect scores.

 

Even a greater news! Get the name of the service advisor that want to charge you and talk to service director about the fee and show them the owner manual, why it should be free, and if they still insist on charging you then tell them you going to sue them. See what they will say lol

 

Oh come on. I agree with you on not having to pay but why must the solution always be a threat of a lawsuit?

 

Welcome to the Gulf State Toyota team of scammers.

 

Most dealers have lawyers on retainer. The worst thing you can do is make an empty threat to sue. They hire lawyers by giving them demo's and they need to get their moneys worth somehow.

They would either laugh at you or tell you to go ahead or they might do whatever they would do without the threat. I would be inclined to call your bluff. The car business is tough enough without having people threatening suits over such minor things. I believe it costs more than $50 to even file in the smallest claim court and I bet the Judge would be really happy to deal with this.

 

Did you submit your customer satisfaction survey? I agree it is time to let the Sales Manager know you are not pleased & to give him a chance to fix this. If you can't get your $50 refunded then call Toyota. If still nothing, slam them on the survey.